Front Desk Representative

3 weeks ago


Vancouver, Canada The Cycle Collective Full time

As a front desk member, you are responsible for maintaining the quality of the studio and handling all client relations. As a team, we all contribute to creating a hospitality-forward environment.

We are looking for an individual with a passion and understanding of the fitness industry. Whether through participant experience or previous work placements. All software and equipment training is provided ahead of time. There will be frequent cleaning activities.

**Tasks**:

- Welcome all clients into the studio
- Manage client accounts through Mindbody software
- Sell class packages, memberships and retail products
- Maintain studio quality level through various cleaning efforts
- Ensure appropriate laundry service is maintained
- Report product inventory levels to management
- Provide equipment setup instructions
- Guarantee first-time clients have everything they need
- Be able to explain and educate clients on our workout formats
- Unlock and lock-up the studio based on scheduled shifts
- Provide recommendations to clients on things to do after class

**Job Type**: Part-time
Part-time hours: 8-24 per week

**Salary**: $17.00-$18.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift
- Evening shift
- Every Weekend
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location


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