Manager Front Line

5 days ago


Brantford, Canada Participation Support Services Full time

The manager of front-line is responsible for overseeing the daily operations of three supportive housing sites.

**Responsibilities**:

- Leading, motivating, and managing unionized and non-unionized teams
- Delegating tasks appropriately to ensure efficient service delivery to the people we support
- Promoting positive relationships among staff members, and between staff members and clients
- Ensuring that staff perform their duties safely and in compliance with legislated and regulatory requirements
- Ensuring that services meet quality standards and implementing improvements as needed
- Managing and optimizing allocated budgets
- Identifying and mitigating risks to service delivery
- Investigating and promptly following up on client concerns
- Working collaboratively with other members of the management team
- Participating in the after-hours emergency on-call rotation
- Modeling ethical behaviour and managing operations with respect and integrity

**Qualifications**
- University degree or college diploma in healthcare or social services
- Three years of supervisory/managerial experience in unionized setting (community services or healthcare)
- Knowledge of Ontario Health Supportive Housing Policies
- Excellent verbal and written communication skills
- Clear and up to date (within the last six months) vulnerable sector check conducted by the local police service
- Experience with database/client management software
- Experience with Microsoft Office
- Valid driver's licence, automobile insurance, and use of a vehicle

Pay: From $32.18 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- managerial/supervisory: 3 years (required)

Licence/Certification:

- driver's license (required)

Work Location: In person

Application deadline: 2025-01-03



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