Office Manager for Digital Printing Company
1 month ago
**Position Overview**:
As the Office Manager, you will play a critical role in managing day-to-day customer interactions, ensuring smooth communication between clients and the production team. You will be responsible for addressing inquiries, processing orders, and supporting the entire order lifecycle—from initial contact to final delivery. This position requires excellent problem-solving skills, attention to detail, and the ability to prioritize tasks in a dynamic environment. You will collaborate closely with the production team to meet customer needs and uphold the company's high service standards. This position reports directly to the company’s founder and Account Manager within a small team office in Southeast Calgary.
A Bachelor’s degree is preferred, along with prior experience in customer support, particularly within a technical or creative sector. Familiarity with digital printing processes is a plus, but more importantly, we value individuals with strong organizational skills, a collaborative attitude, and the flexibility to assist company founders directly in a dynamic, evolving workplace.
**Key Responsibilities**:
- Deliver accurate and comprehensive information about products and services to ensure customer satisfaction.
- Prioritize tasks based on urgency and deadlines, handling multiple responsibilities seamlessly.
- Maintain detailed documentation and reporting to support business transparency and workflow.
- Process and manage customer orders within the order management system, ensuring accuracy at every stage.
- Collaborate with internal teams to ensure on-time, successful deliveries.
- Take on additional tasks as required, contributing to overall team success.
**Qualifications**:
- 1-3 years of proven experience in customer support, client relations, or customer experience, with a passion for delivering exceptional service.
- A Bachelor’s degree (preferred) or equivalent experience.
- Familiarity with digital printing processes and products (preferred).
- Exceptional interpersonal, verbal and written communication skills, ensuring clear and effective customer interactions.
- Ability to work independently, prioritize tasks, and make informed decisions.
- Flexibility to adapt to ever-changing client needs and project demands.
- Eagerness to learn about industry-specific products and services.
- Strong problem-solving abilities and attention to detail.
- Excellent problem-solving abilities with a proactive mindset.
**Working Conditions**:
- Primarily office-based with regular production floor interactions.
- Occasional overtime may be required to meet deadlines.
- Light physical activity, such as lifting small boxes of printed materials when needed.
**Salary**:$50k to 60k, based on years of experience and industry knowledge.
**Why YNOT Digital Inc?**
- **Meaningful Impact**: Play a key role in transformative projects that are shaping Calgary’s private and public spaces.
- **Innovative Environment**: Thrive in a dynamic, forward-thinking company where your contributions are valued.
- **Professional Growth**: Access opportunities for career development and advancement in a growing industry.
- **Collaborative Team**: Work alongside passionate professionals committed to sustainable and effective digital solutions.
**YNOT Digital Inc. Employee Highlights**:
- Health Benefit Reimbursement: Medical, Dental, Vision
- Paid Time Off: Including Vacation and Holidays
- YNOT Digital Inc. is an Equal Employment Opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law._
**Job Types**: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
**Education**:
- Bachelor's Degree (preferred)
**Language**:
- English (preferred)
Work Location: In person
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