General Manager

4 weeks ago

Ajax, Canada Indigo Books & Music Full time

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description**:
You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.

WHAT YOU’LL DO

Talent
- Support and empower team to make decisions, creating a highly engaged and high performing team
- Develop a high-performing leadership team that is accountable for creating a best-in-class employee experience
- Develop internal talent; building a bench for future store needs
- Unlock full potential of employees by providing consistent feedback
- Own self-development and provide continuous feedback to Regional Director

Cultural Ambassador
- Role model Indigo’s High Performance Characteristics
- Represent Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
- Promote a Story Telling culture fulfilling our goal to enrich the lives of our customers.
- Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Inspire a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
- Encourage entrepreneurship that is consistent with brand standards
- Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Is an agent of change within their store
- Respond to customer feedback in a timely manner ensuring that the customer remains a top priority

Goals and Objectives
- Gain alignment with Regional Director on store specific goals and objectives for fiscal year
- Responsible for the financial success of the store, ensure it is well-run, well-merchandised and well-staffed
- Ensure teams drive best-in-class employee engagement and net promoter scores
- Consistently meet and exceed sales plans
- Maximize sales and profitability by soliciting, identifying and delivering on opportunities for growth
- Effectively manage budgets and cost centres, driving positive Store Profitability
- Hold team accountable for operational excellence
- Inspire a visual experience that consistently aligns with the Indigo brand standards
- Ensure leadership and store staff schedules are fully optimized to drive sales and productivity
- Actively engage in community-based marketing and events to grow sales and strengthen community ties

**Qualifications**:
WHO YOU ARE
- 5+ years of management or leadership experience with demonstrable skills and success in leading and developing others
- 5+ years of experience in specialty retail and/or multi-unit retail business environments
- Experience leading leaders
- Proven track record of achieving sales and performance targets
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule, including evenings, weekends and holidays
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Passionate
- Enthusiastic
- Curious
- Humble
- Giving
- Driven

Additional Information

**WELCOME HOME

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