Receptionist

1 month ago


Scarborough, Canada Connections Physiotherapy Clinic Full time

Connections Physiotherapy Clinic is a busy multidisciplinary clinic located at the first floor of Finch Midland medical centre. It occupies 3000 square feet. Our dedicated team includes physiotherapists, chiropractors, massage therapists, podiatrists, naturopaths, osteopaths, acupuncturists and Traditional Chinese Medicine practitioners. We are seeking enthusiastic, energetic and self-motivated receptionists to join our team.

**Professional Skills**:
Must be able to speak **English, Mandarin and Cantonese**

Excellent marketing skills

Must be able to work together with the team, and on your own to manage patient flow and keep the office running efficiently

Exceptional customer service skills, along with excellent communication and problem-solving abilities

Excellent organizational skills

Attention to small details is a requirement

Ability to multi-task in a fast paced environment and take initiative on tasks

Computer skills an asset as patient charts are electronic

Knowledge of faxing, scanning and filing electronically

Punctual and on time

**Summary of Duties**:
Be responsible for the patient satisfaction and give the best experience at our clinics to the patient.

Greet patients or guests and provides prompt, courteous customer service while maintaining a pleasant and professional atmosphere.

Answers the telephone in a professional manner and providing callers essential information.

Monitors patient flow by managing and advising patients of the anticipated wait time and following-up when there are any unexpected delays.

Managing confidential information in a professional & responsible manner.

Listen to patient’s feedback, encourage every patient to give their reviews and determine solutions or report to the Management team as needed.

Organize and schedule appointments and meeting for the patients and external stakeholders.

Process transactions (cash, credit or debit card), and provide receipts as needed.

Provide general administrative support by photocopying, faxing, data entry, and other administrative duties as assigned.

Maintain a professional & compassionate appearance and demeanor at all times.

Maintain a clean work environment.

Thank you

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 32 per week

**Salary**: $18.00-$20.00 per hour

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: One location


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