Guest Experience Centre Consultant

3 months ago

Hamilton, Canada Recipe Unlimited Corporation Full time

**RECIPE Is Looking For a Guest Experience Centre** **Consultant to join our Guest Services team**

**(Hamilton)**

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrell & Catering, State and Main, Elephant and Castle, Original Joe’s and Fresh Kitchen + Juice Bar. With this diverse portfolio of restaurants, our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer - we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The **Guest Experience Centre Consultant** will be the first point of contact for our Guests and work with Recipe's branded restaurants to provide the perfect Guest experience each and every time. The Guest Experience Centre Consultant will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved.

**What you will do in this role**
- Engage with Guests to create a lasting impression of positive Guest Experience for 10+ Recipe brands
- Monitor and engage with Guests on various social media and review platforms
- Ensure all concerns are escalated to the correct departments for review, as set out by department standards
- Perform other duties as assigned

**What we are looking for from you**:

- Conversational to fluent level French
- Positive attitude with the ability to work well independently and part of a dynamic team environment
- Excellent communicator, both written and verbal.
- Exceptional organizational skills, ability to multi-task and high attention to detail.
- Must possess excellent telephone mannerisms
- Experience in Communications and Social Media is preferred
- French speaking and written communication skills are an asset
- High school diploma required and post-secondary education an asset

**What’s in it for you?**
- 20% associate discount card valid at participating RECIPE brands
- Flexible scheduling
- Competitive wages
- The chance to be part of a close-knit, innovative and energetic team
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
- a separate working space from distractions is preferred*

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

**Job Type**: Part-time

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Mississauga, ON L4Z 3J7 (required)

Ability to Relocate:

- Mississauga, ON L4Z 3J7: Relocate before starting work (required)

Work Location: In person

  • Guest Experience Centre Consultant

    4 months ago

    Hamilton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Hamilton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Bilingualguest Experience Centre Consultant

    4 months ago

    Hamilton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Hamilton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Intern, Guest Experience

    4 months ago

    Hamilton, Canada Hamilton Tiger-Cats Football Club Full time

    The Hamilton Tiger-Cats and Forge FC Guest Experience Department strives to offer a world class fan experience, creating exemplary moments that set a new standard for guests that enter our venue. The Guest Experience Intern will play a key role in executing and improving departmental programs to ensure all guests at Tim Hortons Field receive the best...

  • Guest Services Agent

    3 months ago

    Hamilton, Canada Carmen's Group Full time

    The C Hotel by Carmens is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmens is part of Carmens Group; an entertainment and hospitality company committed to...

  • Guest Services Agent

    1 month ago

    Hamilton, Canada Carmen's Group Full time

    The C Hotel by Carmens is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmens is part of Carmens Group; an entertainment and hospitality company committed to...

  • Maitre D'

    4 months ago

    Hamilton, Canada Carmen's Group Full time

    Carmen’s Banquet Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmen’s Banquet Centre creates a grand, elegant and timeless setting for any event. Carmen's Banquet Centre is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and...

  • Maitre D'

    3 months ago

    Hamilton, Canada Carmen's Group Full time

    Carmen’s Banquet Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmen’s Banquet Centre creates a grand, elegant and timeless setting for any event. Carmen's Banquet Centre is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and...

  • Porter - Carmen's Banquet Centre

    3 months ago

    Hamilton, Canada Carmen's Group Full time

    Carmen’s Banquet Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmen’s Banquet Centre creates a grand, elegant and timeless setting for any event. Carmen's Banquet Centre is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and...

  • Porter - Carmen's Banquet Centre

    3 months ago

    Hamilton, Canada Carmen's Group Full time

    Carmen’s Banquet Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmen’s Banquet Centre creates a grand, elegant and timeless setting for any event. Carmen's Banquet Centre is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and...

  • Overnight Cleaner

    4 months ago

    Hamilton, Canada Carmen's Group Full time

    Carmen’s Banquet Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmen’s Banquet Centre creates a grand, elegant and timeless setting for any event. If you have the desire to work in the hospitality industry in an upscale environment and are looking to join a team of champions, we want to meet you. **AT CARMEN’S...

  • Event Maitre D'

    6 days ago

    Hamilton, Canada Carmen's Group Full time

    Carmens Event Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmens Event Centre creates a grand, elegant and timeless setting for any event. Carmens Event Centre is part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests. If you have the...

  • Dishwasher - Carmens Event Centre

    3 months ago

    Hamilton, Canada Carmen's Group Full time

    Carmens Event Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmens Event Centre creates a grand, elegant and timeless setting for any event. Carmens Event Centre is part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests. If you have the...

  • Sheet Metal Worker

    3 months ago

    Hamilton, Canada Guest Plumbing and HVAC Full time

    At Guest Heating and HVAC, our core focus is Enhancing Our Communities and Creating Comfortable Spaces. We are currently looking for a **Licensed HVAC Sheet Metal Technician** to support our team as we expand. Our company is highly distinguishable in Hamilton, Burlington, Oakville and surrounding areas. **Qualifications Preferred**: - G2/G1 Gas License -...

  • Event Supervisor

    2 months ago

    Hamilton, Canada Carmen's Group Full time

    Carmens Event Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmens Event Centre creates a grand, elegant and timeless setting for any event. Carmens Event Centre is part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences for our clients and guests.If you have the...

  • Event Supervisor

    2 months ago

    Hamilton, Canada Carmen's Group Full time

    Carmens Event Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmens Event Centre creates a grand, elegant and timeless setting for any event. Carmens Event Centre is part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences for our clients and guests.If you have the...

  • Event Set Up and Décor

    3 months ago

    Hamilton, Canada Carmen's Group Full time

    Carmen’s Banquet Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmen’s Banquet Centre creates a grand, elegant and timeless setting for any event. Carmen’s Banquet Centre is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and...

  • Event Set Up and Décor

    3 months ago

    Hamilton, Canada Carmen's Group Full time

    Carmen’s Banquet Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmen’s Banquet Centre creates a grand, elegant and timeless setting for any event. Carmen’s Banquet Centre is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and...

  • Event Set Up and Décor

    3 months ago

    Hamilton, Canada Carmen's Group Full time

    Carmens Event Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmens Event Centre creates a grand, elegant and timeless setting for any event. Carmens Event Centre is part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests. Carmens Event...

  • Banquet Cook

    3 months ago

    Hamilton, Canada Carmen's Group Full time

    Carmens Event Centre is an elegant venue that has served as a Hamilton landmark for almost 40 years. Carmens Event Centre creates a grand, elegant and timeless setting for any event. Carmens Event Centre is part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences for our clients and guests. We are...

  • Assistant Cook

    4 months ago

    Hamilton, Canada Carmen's Group Full time

    The Hamilton Convention Centre by Carmen’s is one of Canada’s first full service, privatized convention and event facilities located in the heart of downtown Hamilton. It is the largest event venue in the City of Hamilton capable of producing exceptional events. The Hamilton Convention Centre is part of Carmen’s Group; an entertainment and hospitality...