Customer Fleet Advisor
4 weeks ago
Company:
Finning Canada
Number of Openings:
1
Worker Type:
Temporary
Position Overview:
Reporting to the CVA Delivery Manager, the Customer Fleet Advisor is responsible to deliver the maintenance services to customers through monitoring asset hour usage and coordinating appointments to complete services within specific on-time delivery parameters.
The role is accountable to support the key responsibilities or major functions both within the control of the role (i.e., what they have the authority to do) and what the role is answerable for in terms of decisions, approvals, outcomes, commitments, results, deliverables, or recommendations. Ensuring all documented standard operating procedures are being adhered to and followed consistently with each job and in compliance of all service work orders with Finning’s Service Operations Process.
**Job Description**:
Major Job Functions:
- Maintain customer relationships, responding to incoming inquiries in a timely and informative manner
- Proactively monitoring machine utilization to coordinate services in accordance with On Time Delivery metrics and customer machine availability
- Proactively ordering parts to ensure availability for scheduled and upcoming services
- Ensure scope of work completed is in compliance with the maintenance contract through accurate job review
- Updating completed services in tracking software
- Training and support of other team members as required
- Manage service work orders and job files in compliance with Service Operational Excellence process and procedures, including managing Service Work in Progress (SWIP), creating, maintaining, and archiving service work orders and job files.
- Update monitoring data, PM Planning tool and other contract administration tasks
- Accountable for accurate and timely billing for internal and external jobs
- Support other team members with training and overflow work
Qualifications:
- 3-5 years’ experience in customer service, Caterpillar dealership experience and/or experience in equipment, service, parts and/or warranty
- Post-secondary education in an administrative field considered an asset
- Infor M3 working knowledge of the service system considered an asset
- Understanding of service work in progress management (SWIP), Service Information Systems (SIS) and VisionLink considered an asset
- Strong organizational, prioritization and time management skills
- Excellent interpersonal, verbal, and written communication skills
-
Service Advisor
7 days ago
Edmonton, Canada Koch Ford Lincoln Full timeWe are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, assessing vehicle issues, and recommending necessary repairs or...
-
Fleet Analyst
1 day ago
Edmonton, Canada Aggreko Full timeAt Aggreko, we provide energy solutions so communities can thrive, and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring a Fleet Analyst immediately - a role that will help us to power progress for our customers. Why Aggreko? Here are some of the benefits and rewards. Great...
-
Fleet Coordinator
9 hours ago
Edmonton, Canada Greater Edmonton Taxi Service Full time_**Are you an exceptional, experienced Fleet Coordinator who is seeking a new challenge? **_ - **Do you have a knack for exceptional customer service skills with a diverse group of stakeholders and thrives in a fast-paced environment, never afraid to ask questions or roll up your sleeves to get the job done? Then this is the role for you! Join us...
-
Fleet Coordinator
4 weeks ago
Edmonton, Canada Bird Construction Full timeFleet Coordinator Where Greatness Grows The greatest achievements in history are borne from the greatness within people - where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird. As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply...
-
Fleet Specialist
1 month ago
Edmonton, Canada Action Car and Truck Accessories Full timeAction Car and Truck Accessories is Canada's leading car and truck accessory retailer and distributor for both the private and industry sectors. With our head office in Moncton, New Brunswick, we have 42 stores across Canada. We are currently seeking a Fleet Specialist based out of our Surrey or Edmonton location. **Responsibilities** - Facilitate sale and...
-
Fleet Coordinator
1 month ago
Edmonton, Canada Action Car and Truck Accessories Inc. Full timeAction Car and Truck Accessories is Canada's leading car and truck accessory retailer and distributor for both the private and industry sectors. With our head office in Moncton, New Brunswick, we have 42 stores across Canada. We are currently seeking a Fleet Specialist based out of our Surrey or Edmonton location. **Responsibilities** - Facilitate sale and...
-
Service Advisor
1 month ago
Edmonton, Canada Trimac Transportation, Ltd (ND) Full time**Service Advisor (North America)** **Bilingual in French and English preferred** **WHY TRIMAC?** **THE ROLE** The Service Advisor will be a member of a team accountable for the ongoing delivery of services to the Truck Line group by dealing with all preventative issues that arise for our equipment. **RESPONSIBILITIES** - Being the face of National Tank...
-
Fleet Service Administrator
7 days ago
Edmonton, Canada Wilco Contractors Northwest Inc Full time**Wilco Contractors Northwest Inc. (Wilco)** is one of four individually owned and operated companies which comprise the Whimase Group of Companies established over the last four decades. From earth moving to shrub planting Wilco does everything in between and with decades of experience we confidently offer services including park construction, sport...
-
Customer Service Advisor
6 days ago
Edmonton, Canada Raen Developments Inc. Full timeResponsibilities: - Provide exceptional customer service to dealership customers - Assist customers with inquiries, concerns, and requests - Upsell products and services to customers - Process sales transactions and handle cash - Maintain knowledge of automotive repair and mechanical processes - Collaborate with mechanics to ensure accurate information is...
-
Evening Fleet Supervisor
4 weeks ago
Edmonton, Canada Grimshaw Trucking L.P. Full time_**Grimshaw Trucking L.P.**_ - **Full Time Evening Fleet Supervisor**_ BUSINESS UNIT: GRIMSHAW TRUCKING POSITION: FULL TIME EVENING FLEET SUPERVISOR LOCATION: EDMONTON, AB **RESPONSIBILITIES**: - Maintain "real time" dispatch information in Truckmate Dispatch program - Plan & set up Linehaul Trips, assign drivers/trucks & ensure all documentation is...
-
Service Coordinator
4 weeks ago
Edmonton, Canada Diamond Trucks Centre - Saskatoon Full timeWe are currently hiring a full time Service Coordinator for our truck lease and rental division. **What we offer**: - Competitive salary plus bonus program - Affordable benefits package that includes chiro/physio/massage, prescription medication and dental coverage - Company Match RRSP program - Best in class vacation program - Comprehensive OEM level...
-
Intern, Fleet Productivity
4 weeks ago
Edmonton, Canada Canadian National Railway Full timeAt CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We welcome students who share their ideas, perspectives and understanding of new technologies with our teams. In return, we provide the opportunity...
-
Customer Service
6 days ago
Edmonton, Canada Alpha Auto Group - Derrick Dodge Full timeAlpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG’s mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service. With the ever increasing demand for support and service in...
-
Customer Service Advisor
1 month ago
Edmonton, Canada Bruce Stewart's Auto Repair Centre Full timeService Advisor position will require staff member to interact directly with customers. Must have Automotive experience in the industry. Writing up work orders, booking appointments, explaining in detail repairs and maintenance required for their vehicles. Working with parts person in putting estimates together and communicating results to customer. Computer...
-
Customer Service Advisor
7 days ago
Edmonton, Canada Bruce Stewart's Auto Repair Centre Full timeService Advisor position will require staff member to interact directly with customers. Must have Automotive experience in the industry. Writing up work orders, booking appointments, explaining in detail repairs and maintenance required for their vehicles. Working with parts person in putting estimates together and communicating results to customer. Computer...
-
Service Planner
6 days ago
Edmonton, Canada Epiroc Customer Center Full time**Functional Area**: Admin **Country/Region**: Canada **Company Name**: Epiroc Canada Inc. **Date of Posting**: January 23, 2023 **United. Inspired. **Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. **We succeed in our core business because we are passionate innovators with courage to change.** With...
-
Customer Account Administrator
1 month ago
Edmonton, Canada DRIVING FORCE Full timeDRIVING FORCE is searching for a Customer Account Administrator to join our Fleet Services team at our Edmonton West location. The Customer Account Administrator acts as a support to the Corporate Customer Manager and the Corporate Customer Specialists. **What We Offer**: - Competitive wages - Professional development opportunities - Opportunity to work...
-
Facilities Advisor
1 month ago
Edmonton, Canada Government of Alberta Full time**Job Information**: Job Requisition ID: 41356 Ministry: Jobs, Economy, and Northern Development Location: Edmonton, AB Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Regular/Temporary: Temporary - 2 years Scope: Open Competition Closing Date: April 27, 2023 Classification: Program Services 2 (022PSA) **About Us**: **Role**: The...
-
Service Advisor
1 month ago
Edmonton, Canada Auto Tech West Full time**AUTO TECH WEST** **SERVICE ADVISOR required at our location in EDMONTON** **Are you**: **Organized / Team orientated / Computer literate / Out-going / Looking for a fun, fast-paced environment?** A Service Advisor is responsible for scheduling service work and for selling recommended or required services to customers. They act as the dealership’s...
-
Service Advisor
1 month ago
Edmonton, Canada Fraserway RV Full timeLooking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for a highly motivated, enthusiastic team player to join our **Edmonton, AB** Dealership as **Service Advisor**. This is a **Full-Time, Regular** position. The primary focus of the Service Advisor is customer...