Financial Services Manager
2 weeks ago
With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.
We’re currently looking for a Financial Services Manager - Nissan Canada Financial (NCF) to join our team in the Ontario territory.
The Financial Services Manager (FSM's) will act as NCF’s primary point of contact with Dealer Principals, General Managers and Business Managers in the dealerships. The FSM’s primary responsibility is to act as a hands-on business consultant with the ultimate goal of developing positive relationships with key Dealership personnel and improving Dealers’ performance.
**Job functions Include but are not limited to**:
**DEALER RELATIONSHIP BUILDING**: Extensive time will be spent with each Dealership cultivating relationships and assisting the Dealerships in growing their Business Office sales - focusing on NCESI and NCF products
Facilitates the NCF introductions and on boarding of new franchises (specifically Business Manager) and ensures new Dealer staff is knowledgeable of all systems, policies and procedures.
**TRAINING**: Assesses, identifies and provides training both in the Dealership and in classroom settings. In-Dealership training could include training new Business Managers at existing Dealerships as well as Business Managers at newly appointed Dealership on materials such as NCESI’s product offerings and their features and benefits, NCF product knowledge, customer retention, overcoming objections, Policies and Procedures (including e-contract), systems and processes.
**GROWING THE BUSINESS**: Initiates follows-up on issues (from Dealers and NCESI / NCF staff) to ensure resolution. Prepares various reporting and data analysis including Dealer financing and NCF penetration, CPO Sales, and NCESI product penetration. Assists Dealers with their customer retention efforts by providing feedback combined with sales techniques to increase their customer retention rates.
**COMPETITIVE ENVIRONMENT**: Monitors sales/marketing programs of all competitive providers of F&I products including but not limited to: vehicle service contracts, insurance, finance companies and banks; keeps management informed of competitive selling, promotions and related market activities.
**VOICE OF THE CUSTOMER**: Enhance overall customer experience through the achievement of specific VOC objectives and process implementation. Closely work and support Dealers in achieving their customer satisfaction objectives.
**Minimum Qualifications**:
University or College Degree required or equivalent years of experience
Minimum five years business experience with at least 2 years in automotive financing (retail leases & loans) or Business Office.
Fluency in French for reading, writing, speaking
Strong presentation and computer skills required in PowerPoint and Excel
Proven success in building and cultivating strong relationships
Work independently with mínimal supervision and make decisions when required
Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fourth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Brampton Ontario Canada
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