Customer Service Manager

4 days ago


Halifax, Canada IFS Financial Services Full time

**Customer Service Manager (CSM)**

Reporting to the President, the CSM will be directly involved with improving business operations and processes as it relates to our service team, to ensure a great customer experience. The individual will be responsible for overseeing the Customer Service Representative (CSR) team and supporting the senior management team. The CSM must bring the competencies that support the organization’s mission and values, along with the mindset, drive, and abilities to grow and work hard to achieve business objectives.
- **Attributes**:_
- **Education / Experience**:_
- Undergraduate degree in Business Administration / Management with a minimum of three years relevant experience, including supervisory experience, in the insurance or finance sector; or equivalent combination of education and experience.
- Excellent project management, customer service and organizational skills.
- Strong customer-focused service orientation, committed to achieving exceptional service standards.
- Proven ability to lead a team and to help them achieve their full individual and collective potential.

This is a full-time in-office position offering competitive benefits and compensation commensurate with experience and qualifications.

Closing date for this opportunity is **April 19, 2024.**
- **Method of Applying**:_

Thank you for your interest in joining the IFS Team

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

Application deadline: 2024-04-19



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