Director, Credit Risk Strategy

4 days ago

Toronto, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Director, Credit Risk Strategy. Could it Be You?
Reporting to the Chief Credit Risk Officer, the Director, Credit Risk Strategy is responsible for heading the development, implementation, and maintenance of the overall credit risk strategies for credit cards at the enterprise level.
What’s it like working as a Director, Credit Risk Strategy at Questrade?
The Director, Credit Risk Strategy will lead a team that leverages data and analytics to develop and execute credit strategies across the life cycle for Flexiti’s private-label and general-purpose credit card portfolios. These strategies will enable profitable growth while maintaining a portfolio loss profile that is consistent with the enterprise risk appetite.
This role partners closely with our enterprise partners in product, sales, finance, technology, operations and customer experience to ensure a seamless customer and merchant experience and profitable revenue growth.
Need more details? Keep reading...
**In this role, responsibilities include but are not limited to**:

- Leading a best-in-class credit risk management team that continuously improves credit adjudication and maximizes approval rates, minimizes customer friction and delivers profitable risk adjusted yield.
- Demonstrating strong leadership, creating an employee culture of empowerment, encouragement, and on-going development.
- Providing mentorship to team members to excel in their roles and future opportunities.
- Developing and implementing lifetime value-based credit adjudication strategies.
- Developing and implementing lifetime value-driven account management strategies e.g., limit increase and limit decrease.
- Developing and maintaining credit risk models.
- Ensuring appropriate controls for change management within the decision-engine.
- Managing key vendor relationships including the credit bureau and decision-engine provider.
- Developing and implementing foundational testing for optimizing initial limit assignment and pricing.
- Monitoring, tracking and reporting credit strategy performance.
- Incorporating appropriated industry benchmarks into the portfolio reporting suite.
- Monitoring, identifying and escalating material credit risks and trends, taking ownership of action plans to mitigate losses.
- Producing actionable business insights through the analysis of data.
- Supporting Legal and Compliance to deliver AML and reporting regulatory requirements.
- Collaborating with a broad range of internal and external stakeholders including those in Risk Management, Finance, Software Development, Product Management and Operations.

So are YOU our next Director, Credit Risk Strategy? You are if you
- Hold a University Degree in a quantitative field, Statistics Economics, Business, Engineering or equivalent.
- Have 7+ years risk management experience in the financial services/fintech industry
- Have 7+ years of experience in a leadership capacity
- Have a combined minimum of 10+ years of experience analyzing credit card data, implementing credit risk strategies, and making strategic recommendations to senior management
- Have a strong understanding of consumer credit card industry and products, credit card business fundamentals, knowledge of P&L reporting and the credit card lifecycle
- Have experience with credit adjudication platforms, parameter settings and rules management
- Have experience with strategy development tools
- Have strong statistical knowledge with a proven track record of working with other business leaders from across the organization to drive analytically based strategies
- Have knowledge of credit card data and Key Performance metrics
- Have previous people management experience
- Have strong communications skills both written and verbal
-

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