Field & Service Manager - Commercial

2 weeks ago

Toronto, Canada CARMA Corp Full time

_**Our Company**_

Founded in 1977, CARMA is 100% Canadian owned and operated, with its head office and manufacturing facility located in Lindsay, Ontario. We were the first Measurement Canada approved supplier of electronic submetering systems and continue to be the market leader, with over 350,000 meters installed. Operating across Canada with offices in Toronto, Ottawa, Edmonton, Calgary and Vancouver. CARMA ensures first-rate customer care, regulatory compliance, quality control, financial tracking and accountability.

We are looking to add a full-time **Field and Service Manager - Commercial Services **to our team in Toronto.

**General Description**:
Under general direction of the CEO, this role will be responsible for executing scope of work as per contractual requirements, identifying potential customer related improvements and added value services or products. Foster professional relationships with clients, property management & building staff to ensure customer service excellence.

**Characteristics, Features, Requirements**:
The Field & Service Manager - Commercial is expected to know and understand the CARMA Quality Manual, CARMA Health and Safety Manual, the Field Orientation Safety and Technical Manual and the CARMA Installation Manual. The Orientation Skills Requirement for all Trainees will be implemented, tests will be performed and graded before orientation training is complete. Critical to these responsibilities, is the requirement to complete assigned tasks successfully and on-time.

**Reporting**:
The role reports directly to the Vice President of Operations; who will be the training mentor and will monitor and review performance goals and objectives and weekly work schedules. The Field & Service Manager - Commercial Services is required to report as follows, but not limited to:

- Submit weekly activity & expense reports by 9:00 am Monday each week for the prior week including, service work order reports to the Business Operations Support team.

**Important and Essential Duties**:
The duties of this position include, but are not limited to, the following:

- **Field and Service Manager - Commercial Services Responsibilities**_
- Supervise Toronto (Commercial) Field Technician Team in the day to day operational and technical aspects of multiple small-and large-scale projects;
- Provide Level 1, 2 and 3 training and coach Toronto Commercial and all newly hired Field Technicians to successfully complete relevant accreditation(s);
- Participate in project meetings with members of all related teams and identify and assemble project completion schedule for each project;
- Review and fully comprehend the projects scope of work and specifications to minimize exposure and risk of each project;
- Update Scheduling spreadsheet weekly or as required;
- Track project deliverables with the Project Managers;
- Participate in Employee evaluations and provide dialog on team members strengths, weaknesses and further training requirements;
- Provide job specific progress updates to internal customers and other stake holders (electrical contractors, mechanical contractors, engineers, etc.);
- Perform Utility submeter Commissioning, Installation Verification Inspections and other related work on all Electrical, Water and Gas related projects;
- Coordinate and ensure S-E-04 project closeout documentation is completed with the Project Managers and timely submission to Head Office;
- Co-ordinate with Technicians the delivery of Equipment to site and the return of materials from site(s);
- Communicate with installing contractors regarding installation requirements, equipment deliveries and deficiency corrections, in conjunction with the Project Managers;
- Manage with the Project Manager(s), the day to day operational and technical aspects of multiple small and large scaled projects;
- Ensure all S-E-04 and Commissioning documentation have been completed, is reviewed, current, accurate and stored/distributed appropriately;
- Maintain knowledge of Technicians ability and provide training and support as required;
- Liaise and work with the Data Analyst team to ensure monthly Commercial reads are obtained in a timely manner;
- Collaborate on procedural protocols that will lend to a more uniform, accurate and consistent submittal and reporting system of Measurement Canada documentation from the Technical Services Group;
- Quotations of generic service calls to customers and submission to Sales team;
- Communicate and demonstrate to the Technical Services Group the importance of following and enforcing all Measurement Canada Rules and Regulations;
- Communicate and demonstrate to the Technical Services Group the importance of following and enforcing all Health and Safety protocols/standards;
- Perform random Technical Services Compliance Audits on all work performed by the Technical Services Group. Communicate Technical, Productivity and Efficiencies issues observed during the Work Audit to Senior Manager(s);
- Pro

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