Student Services Intern

6 months ago

Toronto, Canada English Path Full time

**DURATION**: 3 to 6 months

**STIPEND**:$150 CA per week and public transportation cost cover

**LOCATION**:36 Victoria Street, Toronto, ON M5C 1H3

**ABOUT ENGLISH PATH**:
English Path is a rapidly growing, global English language school that empowers students of all ages through language learning and cultural experiences. English Path has expanded significantly since its foundation, establishing modern campuses, and professional learning environments in the UK, Europe, North America, and the Middle East.

We provide a diverse range of courses, including General English, Academic and Exam preparation, and Professional Certificate programmes. Our curriculum is designed to not only encourage students to enhance their language skills, but also facilitates immersion into the local culture through themes which connects the classroom to social activities which take places after classes and are a key part of our offer. We also offer additional ancillary services such as high-quality accommodation, student insurance and transfers.

**MISSION**:
To provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel.

**VISION**:
To change lives through education that makes a fundamental difference to living standards and access to learning.

**Role Purpose**:
As a Student Services, Hospitality, and Excursion Intern, you will play a vital role in providing outstanding customer service and focusing on planning and leading various afternoon, evening, and weekend activities and excursions, and supporting the accommodation team. Serving as the first point of contact for students, staff, and visitors, you will be part of a dedicated Student Services team. This role offers a unique opportunity to contribute to the overall student experience by organizing enriching travel opportunities and cultural experiences.

**Student Services**:

- Welcome new students and ensure a smooth orientation experience.
- Foster a customer service-focused culture for improved student retention.
- Lead diverse social program activities to enhance student engagement.
- Address student inquiries promptly, including courses, accommodation, and well-being.
- Efficiently manage and resolve student issues and complaints.
- Collect and analyse feedback for continuous improvement and high satisfaction.
- Coordinate with EP head office on post-arrival service matters.
- Contribute to managing student accommodation and collaborate for optimal service delivery.
- Actively identify and implement opportunities for service enhancement.
- Assist with administrative tasks as required.
- Represent the school by behaving professionally and respectfully at all times.

**Travel, Homestay and Excursion**:

- Plan and organize afternoon, evening, and weekend activities for students.
- Lead excursions to cultural and tourist destinations.
- Lead area tours around the school during Monday intakes.
- Coordinate logistics and ensure a smooth execution of travel plans.
- Assist in creating engaging and culturally enriching experiences for students.
- Collaborate with the Student Services team to enhance the overall student experience.
- Provide support during on-campus events and social activities.
- Confirming accommodation to providers and clients in a timely fashion.
- Supporting with the transfer of students to and from accommodation.
- Keeping records of complaints, subsequent action, and resolution.

**ELIGIBILITY**:
**REQUIREMENTS**:

- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and quick adaptability to new software.
- Ability to work both independently and within a team.
- Positive attitude and adaptability in a dynamic environment.
- Familiarity with the education industry and study abroad programs is beneficial.
- Passion for travel, tourism, and cultural experiences.
- Strong organizational and planning skills.
- Basic knowledge of travel planning logistics.

**Key Performance Indicators**:

- Student satisfaction scores and feedback.
- Prompt and effective response to student inquiries.
- Successful resolution of student issues or complaints.
- Improvement in student retention rates.
- Positive feedback from staff and visitors about interactions.
- Implementation of service improvements based on feedback.
- Successful planning and execution of diverse activities and excursions.
- Positive feedback from students on travel experiences.

**WHAT WE OFFER**:

- In exchange for 40 hours per week, full-time interns will receive a stipend of $200/week along with public transportation cost covered (example: monthly pass).
- In exchange for 20 hours per week, part-time interns will be offered a complimentary English (ESL) course (3 hours/day Monday-Friday).

**OTHER INFORMATION**:
The Student Services, Hospitality and Excursion Intern will also be expected to demonstrate their commitment:

- To EP’s values and regulations, including equal opportunities policy.
- To EP

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