Travel Specialist

3 weeks ago

Toronto, Canada Toronto Transit Commission Full time

**JOB INFORMATION**
**Requisition ID**: 9181
**Number of Vacancies**: 3
**Department**: Wheel-Trans Operations (20000018) - Wheel Trans Senior Manager's Office (30000381)
**Salary Information**: $80,189.20 - $100,245.60
**Pay Scale Group**: 8SA
**Employment Type**: Regular
**Weekly Hours**: 35 **Off Days**:Saturday and Sunday **Shift**: Various
**Posted On**: March 1, 2024
**Last Day to Apply**: March 14, 2024
**Reports to**:Manager, Strategic Initiatives

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

**Career Opportunity**:

- Looking for a new and exciting job opportunity? We are looking for Travel Specialists to join our team**What You Will Do**:

- Reporting to the Manager, Strategic Initiatives, you will be responsible for creating and implementing and directly participating in Travel Training plans and strategies for the Wheel-Trans Transformation Program that supports Wheel-Trans customer engagement in utilizing the conventional TTC accessible services (bus, streetcar and subway).
- You will assess the customers' individual needs and abilities and strategically generate a customized conventional route plan that incorporates all of the necessary accessibility accommodations. The customers' disability will be considered; whether physical, cognitive, sensory, or mental health and an effective and appropriate lesson plan will be developed to ensure training is delivered in a format that is understood.
- You will be providing the customer with the resources they need in order to travel safely and independently on the TTC's conventional network, and the tools they need to be successful. You will also be responsible for determining and communicating in a sensitive manner when customers are unable to safely and effectively travel on the TTC’s conventional network.
- You will plan strategies for TTC Travel Training based on the AODA compliance requirements.
- You will ensure Travel Training program initiatives and information delivery are accurate and consistent with internal standards, standard operating procedures, best practices, corporate policies and applicable legislation.
- You will provide consultation to Wheel-Trans in the design, delivery, and evaluation of Travel Training programs.
- You will liaise with the Training and Development Department, Human Resources, Corporate Communications, and the TTC’s Advisory Committee on Accessible Transit to facilitate support for the implementation of new programs.
- You will act as the front-line face of TTC Travel Training and support the TTC's Family of Services model with focus on preparing customers for travel solutions that best meet with their abilities.
- You will develop targeted travel training plans, customer recruitment strategies, and be responsible for meeting department KPIs.
- You will offer various modes of travel training, including but not limited to; one-on-one, group sessions, vehicle/station familiarization, route design, and virtual/phone training, and classroom settings to educate customers with disabilities on how best to access conventional fixed route services, and how to successfully execute a route of their choice.
- You will anticipate, identify, and mitigate potential travel barriers through effective route planning strategies with consideration of the customer’s needs.
- You will deliver instructional training to customers in a clear and concise format that is accessible to their individualized learning needs.
- You will be required to participate in TTC sponsored events and community outreach which are often held during evening hours and weekends.
- You will develop and deliver high level presentations to management and staff when required, to share and review program status and project initiatives.

**Skills**:

- Communicate in a variety of mediums
- Create and deliver presentations in various formats
- Facilitate group discussions and activities
- Gather information and conduct research

**Education and Experience**:

- Your educational background will consist of a university degree in health sciences or social services, with educational credentials relating to accessibility and working with people with singular or multiple disabilities (physical, cognitive, sensory, mental health) or a combination of education, training, and experience deemed to be equivalent.
- You must have proven ability to deliver and adapt teaching style to best suit the customer’s level of understanding, and teaching in an appropriate sequential format.
- You must have an u

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