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Duty Manager

1 month ago

St Thomas, Canada Holiday Inn Express and Suite - St Thomas Full time

Job Overview:
**Responsibilities**:

- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Answer phone calls and respond to guest inquiries in a professional and courteous manner
- Process payments and maintain accurate records of guest transactions
- Ensures superior customer service levels are maintained by all Front Office team members
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Manage reservations and ensure accurate room assignments
- Coordinate with housekeeping to ensure clean and well-maintained rooms
- Train and supervise front desk staff to provide excellent customer service
- Maintain a neat and organized front desk area
- Other duties as required and assigned

Qualifications:

- High School diploma or equivalent
- Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience an asset
- Minimum 1 year in a hotel leadership role
- Must speak fluent English
- Excellent communication and interpersonal skills
- Strong customer service skills with a friendly and approachable demeanor
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in using computer systems, including hotel management software and Microsoft Office Suite

This job requires the ability to perform the following:

- Frequently standing up behind the desk and front office area
- Remain stationary for extended period
- Handling objects, products, and computer equipment
- Communication skills are utilized a significant amount of time when interacting with guests and employees
- Basic math skills are used frequently
- May be required to work weekends, and/or holidays as we are in operation 24/7 - 365 days a year

**Job Types**: Full-time, Permanent

Pay: $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Schedule:

- Evening shift
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- St. Thomas, ON N5R 5Z3: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person