Service Technician
3 months ago
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.
Ce que nous recherchons:
Nous sommes actuellement à la recherche d'un technicien de service pour rejoindre l'équipe de nos entreprises institutionnelles. Le titulaire du poste fournira une assistance et un soutien techniques détaillés et professionnels au groupe d'affaires et participera à tous les projets de développement technologique liés à la manipulation, à la vente, à la dilution et à la sécurité des produits chimiques. Le titulaire de ce poste est responsable de tous les aspects de l'équipement du groupe d'entreprises et des problèmes liés à l'équipement. Le technicien de service sera responsable de l'installation, de la réparation et de l'entretien préventif de l'équipement d'alimentation en produits chimiques, des machines à vaisselle commerciales et de l'équipement de dosage de lavage de vaisselle connexe pour les régions géographiques assignées.
Ce que vous ferez:
- Effectuer l'installation et l'entretien professionnels des équipements d'alimentation en produits chimiques, du flotte de lave-vaisselle, des lave-verres et des surpresseurs pour les clients utilisateurs finaux. Gérer les projets d'installation et les appels de service afin de garantir une installation/un service dans les délais et dans le respect du budget.- Travailler en partenariat avec la hiérarchie des ventes et les directeurs territoriaux pour mettre en place des systèmes de traitement des produits chimiques pour les clients nouveaux et existants et fournir une formation et une assistance technique d'une manière professionnelle.- Fournir une assistance technique par téléphone, par écrit et sur place, selon les besoins du directeur de district et de territoire.- Communiquer avec les ventes, le marketing et les unités opérationnelles pour avoir l'équipement nécessaire en cas de besoin.- Maintenir le matériel de bord, y compris les pièces détachées et les équipements de sécurité.- Se tenir au courant des évolutions des produits et des technologies.- Assurer la liaison entre le client, le service de l'équipement et les équipes sur le terrain.- Communiquer et documenter chaque appel de service sur le terrain avec le client et le responsable de territoire à l'aide de l'outil de travail CMX/Yeureka.- Interagir quotidiennement avec les gérants de territoire, les gérants de district et le service de maintenance du client, afin de les informer sur les installations et les conseils de maintenance continues, ainsi que sur le programme de maintenance préventive.
Quelles sont les qualifications exigées?- Expérience de plus d'un an dans un environnement d'entrepôt/de fabrication, dans le domaine de l'ingénierie et/ou de la résolution de problèmes techniques liés à l'équipement.-
- Capacité à voyager et à passer environ 90 % de son temps à accompagner des représentants commerciaux et/ou des clients. Il peut être nécessaire de passer plus de temps sur le terrain et d'effectuer d'autres déplacements. Il est nécessaire de voyager occasionnellement avec nuitées dans les provinces assignées. Un passeport valide est un avantage.- Capacité à travailler en rotation les soirs et les fins de semaine.- Compétences intermédiaires en informatique : Microsoft Word, Excel.- Capacités d'analyse des données et des situations avec de solides compétences en matière de résolution de problèmes.-
- Connaissance pratique des alimentateurs, des équipements de lave-vaisselles et des systèmes de distribution dans le domaine des produits chimiques spécialisés.- Capacité à gérer plusieurs projets et à respecter les délais de livraison.- Motivé pour coordonner les activités quotidiennes avec les responsables de territoire, l'équipement et les clients.- Solides compétences en matière de communication.- Compétences interpersonnelles exceptionnelles et capacité à interagir régulièrement avec les gérants de territoire ainsi qu'avec le personnel d'exécution chez les clients.- Excellentes capacités de résolution de problèmes pour évaluer les situations et déterminer l'option la plus viable pour le client et les gérants de territoire.
Les qualifications que nous préférons- Diplôme post-secondaire en ingénierie ou en électricité/plomberie.- L'expérience en matière de planification des affaires et
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