![Air Liquide](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Representative
3 weeks ago
**How will you CONTRIBUTE and GROW?**
The CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada’s 3C’s of Customer Service and work as a team member in the Customer Experience Centre. In this capacity, he/she is responsible to respond to all customers inquiries (orders, general support, web requests, invoicing and technical) in order to promote and deliver profitable sales growth.
3. Coordinates logistics: Identifies and sells to the customer the shipping method (and ship from) that allows meeting customer requirements. Takes ownership of commitments made to customers and ensures timely delivery. When applicable: Tracks pending/unbilled shipping orders in the system. Processes and confirms shipping orders. Communicates with logistics/dispatch for adequate replenishment of cylinders. Records incoming shipments and run back-order reports.
4.Continuous Improvement of Process: Works with his/her team and multifunctional teams to continuously improve work processes. Follow processes and procedures. Identifies the causes of problems and proposes corrective measures.
**__________**
**Are you a MATCH?**
- Education: Post-secondary diploma (College or University) in Marketing, Sales or a related field
- Specialized knowledge: Ring Central, Computer systems, Google Suites, ERP, CRM
- Skills: good written and oral communication in French and English; has working knowledge of welding processes and/or products.
- Experience: 2 to 5 years of experience in a call center environment
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
**Job Types**: Full-time, Fixed term contract
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Burlington, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (preferred)
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