Retail Store Associate

2 days ago

North York, Canada Canadian tire Full time

Are you ready to join Canada’s most-shopped general merchandise retailer?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Defined by their focus on customer service excellence, the Store Associate is responsible for delivering friendly and courteous service to Canadian Tire customers. The Store Associate position is fast-paced, involving constant interaction with customers explaining product benefits and fulfilling customer needs. Helping customers is combined with store maintenance activities such as stocking shelves, merchandising and general housekeeping.

**Responsibilities and Tasks**
- Meet, greet and thank customers and provide friendly, informed service to them.
- Guide customers to the location of requested items.
- Suggest value-added and related products by actively listening to customer needs.
- Locate products in the warehouse.
- Respond to and handle customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Learn about new products on a regular basis.
- Keep up to date with in-store promotions, deals and product locations.
- Participate in meetings and training as required.
- Ensure that retail basics tasks are executed efficiently (e.g., stocking, labels, facing etc.).
- Identify low stock levels and maintain inventory accuracy.
- Comply with company, store and department policies.
- Follow store health & safety program and report any observed or potential hazards immediately.
- Maintain a professional appearance (uniform, hygiene, grooming and name tag).
- Ability to fulfil a cashier role an asset.
- Complete other tasks as required.

**Requirements and Competencies**
- Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
- Effective written and oral communication skills.
- Basic math and typing skills.
- Possess adequate computer skills.
- Ability to work under mínimal supervision.
- Ability to work in a team environment to achieve common goals.
- Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to adapt and cope with challenging and changing situations.
- Ability to consistently provide professional customer service, including in situations of conflicts.
- Positive attitude, punctuality and solid work ethic.

**Physical Demands and Working Conditions**

In compliance with the store’s Health and Safety Policies and Procedures:

- Stand/walk for 8 hours.
- Lift and/or carry of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
- Lift and turn repeatedly throughout the shift.
- Lift above the shoulder, from floor to shoulder and floor to waist.
- Ability to go up and down a ladder while carrying merchandise.
- Walk and carry things at the same time and push/pull, as required.
- Twist, turn, reach and work above shoulder level.

**Potential Career Opportunities**
- Merchandiser, Supervisor, Store Manager and Department Manager
- Other retail, customer service and management opportunities in a large network of Canadian Tire stores across the country.
- Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services.

**Job Types**: Full-time, Part-time

**Salary**: From $15.50 per hour

Day range:

- Monday to Friday
- Weekend availability

Shift:

- 4 hour shift
- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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