Service Desk Lead Hand

3 weeks ago


Barrie, Canada City of Barrie Full time

**Pos**
**ted**:
***
**Monday, June 5, 2023**

**Job Number**:
***
**PC**
**-23-30**

**Job Type**:
***
**Permanent**
**Full-time, Union**

**Position Closing Date**:
***
**Monday, June 26, 2023**

**Choose Barrie**

The City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.

Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.

Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers. Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.

**The Opportunity**

**Our Culture and Qualifications of the Job**

**Corporate Culture**
- Your workplace values align with our corporate values of **_Strive, Share and Care_** and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community

**Education **(degree/diploma/certifications)
- Three (3) year College Diploma in Computer Information Systems or related discipline

**Experience**
- Five (5) years of experience performing duties related to the above mentioned major responsibilities.
- Demonstrated experience in providing technical support.

**Knowledge/Skill/Ability**
***
- General knowledge of the following principles and standards: IT Service Management, IT Asset Management, ITIL
- Demonstrated Ability to:

- troubleshoot technical issues that may include PC's, Printers, Meeting/Presentation equipment and software, and/or mobile devices.
- commit to continuous learning and professional development.
- Advanced skills include: Customer Service; Technical; Troubleshooting; Verbal Communication; Written Communication
- Advanced computer literacy using the following systems and software: Microsoft Windows Operating Systems, Drivers and update tools, Microsoft Office 365 including PowerPoint and Visio, IT Service Management tools, Azure AD, Microsoft Endpoint Manager/Intune, web browsers and search engines.
- Availability, as assigned, to assist with after-hours questions, concerns, or emergencies; to attend evening/weekend meetings or special events; or to work outside of designated normal hours per week

**Conditions of Employment**
- Satisfactory Criminal Record Check*
- _Please note that this is a requirement of the position for any _new_ employees to the City of Barrie in accordance with the _**_Police Record Check Procedure_**_. Existing employees will be grandparented from this requirement._

**Other Important Information**

**Location**: City Hall, 70 Collier Street, Barrie, Ontario
- _Please note the City has launched a _**_Hybrid Work Program Procedure_**_ that may allow a hybrid work arrangement for employees who meet the eligibility requirements._

**Hours**: The normal hours of work are 35 hours per week in accordance with the Collective Agreement.

**Wage**: This position is within the CUPE Local 2380 Bargaining Unit with the following pay level and 2023 pay range:

- _Pay Level:_ Level 9
- _Yearly Salary:_ $76,130.60 to $91,163.80 per year
- _Hourly Pay Rate:_ $41.83 to $50.09 per hour

**Benefits**: This position includes a comprehensive union benefit plan, including but not limited to extended health and dental coverage, life and accident insurance, paid vacation and sick days, short/long term disability plans, OMERS pension plan, discounted rate for City Fitness Memberships and much more.

Don’t meet the credentials as outlined but have years of directly related experience? Please see the City’s
- Position Equivalency Code: D
- We thank all applicants and advise that only those selected for an interview will be contacted._


  • Lead Hand

    1 month ago


    Barrie, Canada Community Builders Construction Full time

    Title: Lead Hand Reports to: Working Foreman Rate of Pay: $22.00-$27.00 per hour **Company Overview** Community Builders is Simcoe County & Greater Sudbury's leading Not-for-Profit Construction based Social Enterprise. We provide training, employment, and affordable housing to meet the growing needs of our community’s most vulnerable and at risk...

  • Lead Hand

    1 month ago


    Barrie, Canada Community Builders Construction Full time

    Title: Lead Hand Reports to: Working Foreman Rate of Pay: $23.00-$27.00 per hour **Company Overview** Community Builders is Simcoe County & Greater Sudbury's leading Not-for-Profit Construction based Social Enterprise. We provide training, employment, and affordable housing to meet the growing needs of our community’s most vulnerable and at risk...


  • Barrie, Canada Best Western Plus Barrie Full time

    **Our job opportunity**: - Position: Front Desk Agent - Hotel name: _Best Western Plus Barrie_ - Address: _35 Hart Drive_ - Hours: _8-24hrs/week 4pm-midnight_ **What you get to do in this role**: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior...


  • Barrie, Canada Kings and Castles Full time

    **Front Desk, Playground and Party Attendant** Kings and Castles is a 9,500sqft indoor playground and family restaurant specializing in clean and interactive family fun. Geared to families with children ages 6 months to 12 years old, but with amenities to please all members of the family. Our play center strives to make family occasions stress free, fun and...


  • Barrie, Canada Kings and Castles Full time

    **Front Desk, Playground and Party Attendant** Kings and Castles is a 9,500sqft indoor playground and family restaurant specializing in clean and interactive family fun. Geared to families with children ages 6 months to 12 years old, but with amenities to please all members of the family. Our play center strives to make family occasions stress free, fun and...

  • Lead Hand/operator

    4 weeks ago


    Barrie, Canada RESCON Full time

    **About us** RESCON is a fast growing, local construction company, that prides themselves on outstanding customer service, high quality work, and helping customers to achieve their visions for any construction project. RESCON is your local expert for anything related to hardscape, grading, and excavation. **Responsibilities**: - Supervise and coordinate...

  • Front Desk Agent

    1 month ago


    Barrie, Canada Allure Hotel & Conference Centre Full time

    Under the supervision of the Guest Service Manager, Front Desk Agents / Night Auditors will promptly answer reception switchboard and phones, acknowledge all guests, handle reservations, arrivals, sales transactions departures, reports, and provide excellent communications and impressive guest service. **Duties and Responsibilities**: Essential job...


  • Barrie, Canada B4 Networks Full time

    **NOTE: There appears to be a slight intergration issue between our program and Indeed. This position is in-office only. We are not currently hiring remote technicians** Is this you? Do you love talking with people, are you a mystery solver and find fulfillment in helping someone? This role is a great chance to learn a wide variety of technology in a...


  • Barrie, ON, Canada 100 Reasons Y Full time €48,750

    Expires Saturday, March 30, 2024 at 3:59 a.m. Reporting to the IT Manager, the IT Specialist acts as the first point of contact for any IT-related issues, will support the IT team by monitoring and responding to internal requests, troubleshooting technical issues for existing systems, and setting up equipment across our locations. This role will be a key...


  • Barrie, Canada Polished Automotive (Barrie) Full time

    At Polished Automotive we strive to deliver exceptional automotive detailing and mechanical services to our customer. Our organization is rapidly growing and seeking an Automotive Detailer/Shop Hand in a full-time position. **DUTIES TO INCLUDE** - **Interior Detailing**: - **Exterior Detailing - polishing/waxing**: - **Ceramic Application**: - **Tire...


  • Barrie, Canada Allure Hotel & Conference Centre Full time

    Under the supervision of the Guest Service Manager, Front Desk Agents / Night Auditors will promptly answer reception switchboard and phones, acknowledge all guests, handle reservations, arrivals, sales transactions departures, reports, and provide excellent communications and impressive guest service. **Duties and Responsibilities**: Essential job...

  • Masonry Lead

    1 month ago


    Barrie, Canada Chameleon Masonry Restoration Full time

    **Masonry Lead** We're hiring a full-time **Masonry Lead**! **Chameleon Masonry Restoration**, a leader in residential and commercial Masonry restorations is looking for a top performer to join our team as a **Masonry Lead**. Chameleon Masonry Restoration specializes in high quality, transparent restorations and improvements of existing masonry...


  • Barrie, Canada Norwood Industries Inc Full time

    Are you ready for your next challenge in leading a team to success on a production line? With experience, this could be your opportunity to become a part of a fast-paced production environment. While ensuring a smooth and efficient operation of the production process, you will have the opportunity to guide a team while being hands-on with assembly building,...


  • Barrie, Canada Prestige Construction and Landscaping Inc. Full time

    Very self motivated - Must have 3 years experience in all aspects of landscape construction - Able to operate and maintain power tools related to each job - Able to use small engine tools - Have experience with skid steers and mini-excavators - Able to work outside during 4 seasons, through most weather conditions - Able to maintain trucks, equipment &...


  • Barrie, ON, Canada IS2 Staffing Services Full time

    IS2 Workforce Solutions  is looking to hire a Shipping Team Lead for a local client in Orillia, ON. Are you looking to work full-time consistent hours? Are you someone who is looking to grow with a company? Well, look no further! IS2 Workforce Solutions has the position for you! Job Title: Shipping Lead Hand Job Type: Full-Time Benefits (after...

  • RN Nurse Lead

    5 days ago


    Barrie, Ontario, Canada Bayshore HealthCare Full time

    Are you an experienced RN with a minimum of a decade of experience? Do you believe in positively impacting your community by enhancing healthcare access? Are you passionate about preventing illness and promoting wellness? Would you thrive working alongside a team of PSWs whom you will recruit, train, and guide to provide top-notch care in your area? Are you...


  • Barrie, Canada Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...


  • Barrie, Canada ServiceMaster Clean - Barrie Full time

    **JOB DESCRIPTION**The General Commercial Cleaner will be responsible for conducting various general housekeeping cleaning services at assigned residential and commercial client sites. **RESPONSIBILITIES** - Dust all furniture including desks, chairs, tables (exposed areas of desk only) and other areas as assigned - Clean all mirrors and glass within the...


  • Barrie, Ontario, Canada Orangetheory Fitness 10034 Full time

    Job Description:Join the fast-growing phenomenon where you get to work alongside industry-leading talent in a high-performance culture who are passionate, experienced, and determined. Ranked as one of Inc. magazine's Fastest-Growing Private Companies - we are ambitious and innovative: we are motivators. At Orangetheory, you are part of a dynamic brand that...

  • RN Nurse Lead

    3 weeks ago


    Barrie, Canada Bayshore HealthCare Full time

    Are you an experienced RN with a minimum of 10 years experience? Do you believe in making a difference in your neighborhood by improving access to health care? Do you value illness prevention and wellness promotion? Would you excel working closely with a team of PSW's who you will select train and mentor in order to deliver top quality care in your...