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Sales and Banquet Coordinator

2 months ago

Ottawa, Canada AC Marriott Ottawa Full time

RIMAP Hospitality, an innovative hotel management company founded in 2007, has quickly established itself as Montreal’s largest hotel operator, managing internationally recognized brands such as Marriott, Hilton and IHG.

AC Hotels by Marriott celebrates the beauty of classic modern design with a European soul and Spanish roots, inspired by the ambitious spirit of renowned hotelier Antonio Catalan. The brand offers turnkey customization, focussing on the design of rooms and public spaces. With flexible open spaces, focused design, signature moments, and no unnecessary extras, AC Hotels aloe guests to maximize their stay with style and intention.

RIMAP Hospitality proudly opened the first AC Hotels Marriott in Canada with the AC Hotels Marriott MONTREAL DOWNTOWN. Following this success, RIMAP is set to open its second AC Hotels by Marriott in Ottawa Downtown in 2024.

**GENERAL SUMMARY**:
The primary responsibility of this role is to drive and coordinate banquet catering sales for the hotel. You will develop and execute strategic sales initiatives, identify new business opportunities, and cultivate strong relationships with both existing and potential clients. In addition, you will be responsible for negotiating meeting room rental rates and food & beverage pricing. This position also involves managing all aspects of event coordination, from food and beverage selection to room setup and service timing, ensuring that client expectations are consistently exceeded. By working closely with cross-functional hotel teams, you will ensure that sales efforts are aligned with the hotel's overall business objectives. Additionally, you will monitor market trends and competitor activities to uncover opportunities for growth and continuous improvement.

**CANDIDATE PROFILE**:

- Strong sales skills with a deep understanding of sales techniques, ability to up-sell products and services, and a proven record of successful closings. Additionally, you have the capability to mentor sales teams in these areas.
- Experience in providing effective team leadership and creating a positive, collaborative, productive work environment.
- Good working knowledge of Delphi, MRDW, FOSSE, One Yield, and Microsoft Office Suite (an asset).
- Knowledge of Food and Beverage including Banquets & Catering.
- Knowledge of hospitality marketing and experience in developing & executing marketing strategies.
- Decisive, self-motivated work habits and the ability to work under tight deadlines.
- Must be available to work some nights and/or weekends.
- Ability to communicate and write in both English and French.
- Making decisive decisions to drive the hotel’s success.

**Other**:
2-year degree from an accredited university or college in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years’ experience in sales and marketing, revenue management or related professional area.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**:

- Respond to customer inquiries promptly and professionally, providing detailed information about catering and banquet services, availability, and pricing to ensure a seamless client experience.
- Coordinate and conduct venue tours and meetings with clients, ensuring a thorough understanding of their event needs and preferences, while displaying the hotel’s facilities and services.
- Build and nurture strong relationships with clients before, during, and after events, ensuring a positive experience at every stage and encouraging repeat business and client referrals.
- Engage with clients to understand their needs and preferences, actively listening and providing tailored ideas, recommendations, and solutions to meet their event requirements.
- Confirm all event details with clients, including specifications for food, beverage, room setup, and timing, and accurately document this information in the Banquet Event Order (BEO) to ensure smooth execution. Initiate billing procedures, ensuring any deposits and other payments are received with adequate information and within an acceptable time frame
- Oversee day-of event execution, ensuring that all agreed-upon details are delivered, including room setups, service timing, and client requests, through direct coordination and on-site management.
- Verify and ensure accurate billing for each event, confirming that all services, food and beverage charges, and additional fees are correctly invoiced and processed in accordance with client agreements. Identify new markets and business opportunities to increase sales.
- Analyze the hotel’s demand segments, sources of business, and primary competitors to identify trends and opportunities, providing guidance to the property team on pricing strategies and inventory management to optimize revenue and profitability.
- Foster a positive, collaborative, and engaged team environment within the sales department and across all hotel functions, ensuring open communication and effective teamwork to achieve sha