General Manager
1 week ago
Who We Are
Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality, offerings, and general hospitality.
There is something to offer for every type of guest; whether you’re looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories. Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.
The Opportunity
Viaggio Hospitality Group is looking for a General Manager to lead the teams. The ideal person will have a sincere passion for hospitality and service, many years’ experience in a Restaurant General Manager (GM) position combined with strong knowledge of wine and cocktails. We are looking for an ambitious self-starter; someone who will look at the business as if it’s their own and will proactively contribute on all levels. They will feel confident in all areas of the restaurant (BOH & FOH) - to ensure the restaurant maximizes each guest experience from beginning to end.
The GM will oversee the day-to-day operations of the restaurants including sales, fiscal operations, accounting, recruitment, high-quality training, and maintenance of the building and equipment. Additionally, the GM will be responsible for managing the revenue with the goal being to exceed budget and preserve cost-effectiveness and profitability in agreement with company policies.
They will be required to prepare monthly reports for the corporate office and should have the ability to follow corporate office financial procedures, including but not restricted to; handling cash, credit cards, accounts payable, accounts receivable, payroll and all other financial transactions.
Lastly, the GM is responsible for hiring, mentoring and guiding the team to achieve success both personally and professionally.
What You’ll Do
Cost Accounting, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability, Quality Focus
What You Have
Min 5 years of experience and proven ability to manage and maintain the highest service standards
Experience overseeing multiple venues
Strong knowledge of wine and cocktails with minimum WSET or CMS level 2 or equivalent
Proven ability to grow business, increase sales and drive traffic and improve guest experience at the same time
Sincere passion and enthusiasm for sporting events, bringing the sports bar experience to another level
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