General Manager in Training

6 months ago

Delta, Canada Talize Full time

**About Us**:
Talize is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. As Canada’s newest and most unique shopping experience we offer new, like-new, and vintage items all under one roof. That means fantastic deals on brand names and designer fashions, and housewares

**What We Are looking for**:
We are seeking enthusiastic leaders who are looking to join a growing company which offers hands on training and provides you the tools needed to become a successful Manager and grow with our organization We are looking for passionate, persuasive, and analytical leaders that have an entrepreneurial spirit, are dedicated to their work, and thrive on customer service as well as developing pipeline talent in a fast-paced environment. Store Leaders must provide optimum levels of leadership by encouraging, training, and supporting staff to achieve desired results. You will create a store culture that is participatory, positive, and generates high performing, satisfied, and engaged employees.

**Travel Requirement**:
This is a mobile position and would require regular travel between our stores based out of Delta and Langley, BC. All the travel will be reimbursed under company’s mileage policy, except for the travel to home store location.

**Duties and Responsibilities**:
Leadership
- Oversee store operations including customer service, retail floor, on site donations, and merchandise processing room.
- Regularly complete floor walks to determine priorities and delegate tasks to direct reports in morning meetings and throughout the day.
- Mentor direct reports regarding company policies and procedures.
- Train merchandise team members in the sorting, inspecting, grading, and rolling of all merchandise - among other tasks.
- Responsible for the screening, interviewing, selection, hiring, and orienting of Team Members and Supervisors.
- Collaborate as an integral part of the management team by providing support, attending meetings, and sharing information.

Employee Relations
- Work with Area/District Manager and Human Resources to create performance improvement plans for direct reports.
- Provide direction to team members and supervisors regarding company policies and procedures.
- Accurate completion of administrative paperwork pertaining to direct reports and facilitating all performance management meetings.
- Recognize and report policy infractions to the Area/District Manager and Human Resources. Facilitate all corrective action meetings for direct reports.
- Responsible for the off boarding of direct reports, including but not limited to completing termination meetings, submitting termination paperwork/requests to Human Resources.
- Assist in the implementation of employee recognition programs and events.

Health and Safety
- Ensure that customer service, retail floor, on site donations, and merchandise processing room are organized and clean.
- Confirm that the merchandise department is kept in an organized and clean manner in accordance to company housekeeping standards.
- Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
- Provide a safe workplace environment by identifying and properly removing any hazards or potential hazards and reporting hazards to the Area Manager and Joint Health and Safety Committee.
- Manage all workplace accidents, complete and submit proper documentation in a timely manner and inform the Joint Health and Safety Committee, Area Manager and Human Resources.

Store Responsibilities
- Plan and create the weekly schedule for Merchandise Processing Supervisors, and Retail Floor Supervisors.
- Coordinate the efforts of the merchandise processing team to ensure timely flow of merchandise to the sales floor
- maintaining inventory levels.
- Oversee and verify accuracy of Team Member weekly schedules.
- Develop creative plans to increase store sales.
- Manage store expense control and payroll to optimize the business.
- Ensure that all customer needs are addressed, such as: answering customer inquiries and solving customer complaints.
- Accurate and timely completion of administrative duties.
- Facilitate the preparation and execution of sale days.
- Responsible for opening and closing the store.

Other Duties
- Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system.
- Collaborate with direct reports to ensure operations and production work as a team toward the same goals.
- Collaborate with store management to ensure operations and production work as a team toward the same goals - this may include sharing some responsibilities between the two departments.
- Perform additional job-related duties as requested by the District Manager.

Experience
- 4+ years of experience working in a retail and warehouse environment.
- 3+ years of mana

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