Implementation Manager

3 weeks ago

Toronto, Canada Ace Seekers Full time

**Note: This is a remote role in Canada**

**Role Objectives**:

- **Participate in engagements from end-to end**: From assisting with initial scope and SOWs; planning and leading projects; interacting with client key project participants; assisting with configurations and quality assurance; delivery; to transition to support.
- **Build strong ongoing client relationships**: Be the person the client looks to for advice and guidance with the platform;
- **Be the client’s advocate**: Work closely across internal teams: Sales, Solution, Services, Support, and Engineering teams to build an exceptional client experience.
- **Hands-on**: In addition to managing client engagements, you will become an expert in the platform. This is key to delivering successful engagements and handing over a system that will help transform our clients' businesses.
- **Track and Measure**: tracking and managing client engagements with the objective of improving our relationships and building a better product.
- **Continuous Improvement**: Use the knowledge you gain working with clients, leading engagements, and participating in implementations and configurations to help improve the platform.

**Key Competency and Experience**:

- **Minimum**:_
- Previous experience (min 3 years) in a software project or implementation management role **Experience working closely with engineering / development functions.**:

- Strong customer-first focus with experience working with technology-oriented clients.
- Very organized with the ability to manage multiple task lists and customers.
- Strong communications skills in English, spoken and written.

**Core Competencies**:

- Logical thinker and problem solver that can learn quickly and independently.
- Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels.
- Dynamic, energetic, motivated, positive outlook.
- A very strong aptitude for spreadsheets, particularly those using advanced functions but not necessarily macros.
- **Experience with Atlassian suite of tools (mainly Jira and Confluence)**

**Preferred**:

- Ability to work with mínimal supervision.
- Experience with software project management.
- **AgilePM/PMP certification**.
- Hands-on experience in software configuration and implementation with Platform knowledge.
- Experience with B2B high growth SaaS or CPQ and parallel system such as CRM, service management.
- Experience with complex implementations.
- Experience working with distributed global teams.

Pay: $80,311.01-$90,756.69 per year

Application question(s):

- Do you have experience with B2B high growth SaaS or CPQ and parallel system such as CRM, service management ?
- Do you have experience with handling complex implementations ?
- Do you have AgilePM or PMP certification ?
- Do you have experience with Atlassian suite of tools ?
- Do you have previous experience (min 3 years) in a software project or implementation management role ?

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