Inbound Retention Sales Associate- Save Gas Work

3 weeks ago


Toronto, Canada SP Data Digital Full time

**Who We Are**:
We are SP Data Digital, and we like to **shake things up** We promote great _culture_ and embrace a team of _entrepreneurs_ that think outside the box and _challenge the status quo_. We work hard and encourage _innovation_. We are **_THE Customer Service source_** for our partners, and we provide support for some of the industry leaders in Telcom, Finance, Technology, and Security

**What We Offer**:

- 100% Work from Home Position
- Four weeks fully paid training + learning lab
- An hourly base of $16.70 per hour + an **_uncapped_** bonus structure, averaging $1,400 per month - top agents can make anywhere from $20-25 per HOUR
- Full-time position - 40 hours per week
- Opportunity for growth and development
- Employer-sponsored benefits

**The Job**:
As a WORK FROM HOME Retention Sales Agent, your job is to help to retain customers by finding a solution that fully resolves their request and to have the customer feel **_so good_** about their agent interaction they will recommend our brand to their friends and family

We need to not only find a solution, but to **_create such a positive, memorable interaction_**, the customer bases their "likely to recommend" survey score on the Retention agent and not all their previous experiences with the company

While Customer Care works to resolve issues, Retention works to BOTH **_resolve top call issues and turn detractors into promoters_**. Retention is a **_Sales position_**

**As an agent, you’ll be**:

- Answering incoming transfers, building rapport, and creating a great customer experience by asking probing questions and actively listening to the customer’s request
- Presenting products and services based on the customers’ needs, and handling objections by explaining how the services and products will benefit the customer
- Developing relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution
- Advocating the brand and building customer loyalty, and retaining their account

**You would be a great fit if you have**:
- 1+ years’ experience with Retention, Sales, and/or Collections
- A high emotional intelligence to deal with a wide range of customer personalities and customer issues
- The ability to de-escalate irate customers and solve complex issues under tight time frames
- Excellent active listening and verbal/written communication skills, including conversational skills
- Excellent time-management skills and the ability to work with mínimal supervision

Do you have experience working in a **_Retention, Sales, or Collections_** environment? Are you **ambitious, outgoing**, and an **outstanding communicator**? Do you want to work for a company that has a **phenomenal culture** and a **fun working environment**? **_We want you on our team_**

**SP Data is an Equal Opportunity Employer**: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.



  • Toronto, Canada SP Data Digital Full time

    **Who We Are**: We are S&P Data Digital, and we like to **shake things up**! We promote great _culture_ and embrace a team of _entrepreneurs_ that think outside the box and _challenge the status quo_. We work hard and encourage _innovation_. We are **_THE Customer Service source_** for our partners, and we provide support for some of the industry leaders in...


  • Toronto, Canada SP Data Digital Full time

    **Who We Are**: We are SP Data Digital, and we like to shake things up! We promote great culture and embrace a team of entrepreneurs that think outside the box and challenge the status quo. We work hard and encourage innovation. We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telcom, Finance,...


  • Toronto, Canada SP Data Digital Full time

    **Who We Are**: We are SP Data Digital, and we like to shake things up! We promote great culture and embrace a team of entrepreneurs that think outside the box and challenge the status quo. We work hard and encourage innovation. We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telcom, Finance,...

  • Retention Associate

    7 months ago


    Toronto, Canada Distributel Full time

    Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way. Join an award-winning organization in its mission to provide a true alternative to...

  • Outbound Associate

    3 weeks ago


    Toronto, Canada SP Data Digital Full time

    **Who We Are**: We are SP Data Digital, and we like to shake things up! We promote great culture and embrace a team of entrepreneurs that think outside the box and challenge the status quo. We work hard and encourage innovation. We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telcom, Finance,...

  • Outbound Associate

    3 weeks ago


    Toronto, Canada SP Data Digital Full time

    **Who We Are**: We are SP Data Digital, and we like to shake things up! We promote great culture and embrace a team of entrepreneurs that think outside the box and challenge the status quo. We work hard and encourage innovation. We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telcom, Finance,...

  • Outbound Associate

    2 weeks ago


    Toronto, Canada SP Data Digital Full time

    **Who We Are**: We are SP Data Digital, and we like to shake things up! We promote great culture and embrace a team of entrepreneurs that think outside the box and challenge the status quo. We work hard and encourage innovation. We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telecom, Finance,...

  • Retention Agent

    1 week ago


    Toronto, Canada Neilson Financial Services Full time

    We are looking for a **Retention Agent **with excellent verbal communication skills and experience in handling both inbound and outbound calls. In this role you will deal with a wide range of customer issues. The role will involve proposing appropriate solutions to retain Neilson Financial Services customers through outstanding service. **In this role you...

  • Retention Agent

    2 weeks ago


    Toronto, Canada Neilson Financial Services Full time

    We are looking for a **Retention Agent **with excellent verbal communication skills and experience in handling both inbound and outbound calls. In this role you will deal with a wide range of customer issues. The role will involve proposing appropriate solutions to retain Neilson Financial Services customers through outstanding service. **In this role you...

  • Inbound Sales Manager

    9 months ago


    Greater Toronto Area, Canada Mapsted Corp. Full time

    **Role Overview**: As an Inbound Sales Development Manager, your primary focus is on cultivating and converting inbound leads into valuable opportunities. You will play a pivotal role in engaging with prospects, understanding their needs, and guiding them through the sales funnel. Collaborating closely with marketing and sales teams, you will contribute to...


  • Toronto, Canada CMLS Financial Full time

    **Internal Sales Specialist, Residential Retention**: **Toronto, ON** **Salary**:$52,000/yr + Commission **Regular working hours are from 9:00 am to 5:30 pm, but flexibility is required as you may be asked to work extended hours when needed. You must be open to working shifts within our operating hours of 8:30 am to 8:00 pm EST, should schedule changes...


  • Toronto, Canada Teleperformance Canada Full time

    B2B Sales Representative - Inbound Are you passionate about online marketing, the web and new technology? If you are tech-savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you. For one of our major clients, we are currently seeking new employees...


  • Toronto, Canada SAVE THE CHILDREN-CANADA Full time

    (This position is covered under CUPE Bargaining Unit - Band 3)_ Save the Children Canada is a member of Save the Children International, a federation that works in more than 119 countries worldwide delivering programs focused on health and nutrition, education, child protection, child poverty, humanitarian response, and child rights governance. As the...


  • Old Toronto, Canada Abroad Work Full time

    Petroleum Engineer Vacancy in Toronto, CanadaCanada Oil and Gas Solution CompanyKempt Head RoadKempt Head, NS, B2X 4R9 Canada.Contact No: +17806670555.Our Canada Oil and Gas Solution Company is seeking highly motivated and qualified individuals from the Middle East, Africa, Eastern Europe, South America, and Asia with the passion to contribute or provide...


  • Toronto, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Toronto, Canada ISI Group of Companies Full time

    **Supervisor Customer Experience Team (CET/Retention)** **Background** The Specialty Life Insurance call centre is a Sales driven environment specializing in industry leading products services sales delivery. The role of the Supervisor is to coach, develop, motivate licensed and unlicensed agents to achieve ultimate individual and team performance....

  • Inbound Sales

    1 week ago


    Toronto, Canada Odd Job Handyman Services Full time

    **INTRO** We are looking for super star inside sales individuals that have a passion for helping others and providing the best solutions to meet their needs. **ABOUT US** ODDJOB.CA is an award small family run business and is ready to grow. We are focused on making a difference in our customers and staff lives. We welcome diversity of all types and are...

  • Gas Station Supervisor

    7 months ago


    Greater Toronto Area, Canada Esso Gas Station Full time

    Esso Cobourg (Cobourg, ON) is looking for a customer focused gas station supervisor/ Manager for the team. **Tasks** - Perform cash register functions and other related activities. - Service customers at the Point of Sale with the cash, card payments, issue receipts, refunds and/or tickets. - Hire and train or arrange for training of staff - Order...

  • Gas Station Supervisor

    7 months ago


    Greater Toronto Area, Canada Esso Gas Station Full time

    Esso Cobourg (Cobourg, ON) is looking for a customer focused gas station supervisor/ Manager for the team. **Tasks** - Perform cash register functions and other related activities. - Service customers at the Point of Sale with the cash, card payments, issue receipts, refunds and/or tickets. - Hire and train or arrange for training of staff - Order...

  • Gas Station Supervisor

    7 months ago


    Greater Toronto Area, Canada Esso Gas Station Full time

    Esso Cobourg (Cobourg, ON) is looking for a customer focused gas station supervisor/ Manager for the team. **Tasks** - Perform cash register functions and other related activities. - Service customers at the Point of Sale with the cash, card payments, issue receipts, refunds and/or tickets. - Hire and train or arrange for training of staff - Order...