Customer Support Specialist

3 days ago

Guelph, Canada Prominent Fluid Controls Full time

About ProMinent

Based in Heidelberg, Germany, the ProMinent Group has over 50 years of experience developing and manufacturing components and systems for metering liquids and solutions for water treatment and water disinfection. Our modular product range and carefully designed solutions enable our customers, across a wide range of industries, to achieve maximum safety and efficiency in their production processes.

About the Opportunity: Customer Support Specialist

We have an exciting opportunity for a detail-oriented professional to join our Customer service team. This is an excellent opportunity to grow your experience and to contribute to the growth and development of our team.

In this role you will be responsible for:

- Utilize a technical mindset to analyze customer requirements and provide appropriate product recommendations and solutions
- Familiarize oneself with the SAP system and become proficient in navigating and using it to enter and maintain sales orders accurately and efficiently
- Quote serial products to customers using SAP, ensuring accurate pricing, availability, and delivery information
- Collaborate with the sales team and other internal stakeholders to ensure seamless order processing and customer satisfaction
- Maintain a positive and professional demeanor while communicating with customers, fostering strong relationships and promoting a positive culture within the company
- Continuously stay updated on product knowledge, industry trends, and technological advancements to provide up-to-date and accurate information to customers
- Collaborate with the technical support team to escalate complex technical issues and ensure prompt resolution for customers
- Provide timely and proactive communication to customers regarding order status, shipment updates, and any potential delays or issues
- Participate in training sessions, workshops, and seminars to enhance product knowledge, customer service skills, and overall performance

Qualifications & Experience:
Experience with software's used in this role, SAP (ERP system), SalesForce (CRM) and standard Microsoft Office programs, considered an asset.

Salary & Benefits

This role offers a competitive salary and a comprehensive employer-paid benefits package. You will also be eligible to participate in a bonus program and have the potential to earn above your base salary.

Additionally, you will have access to ongoing job training and development and annual staff functions like our summer and holiday social events.

If you're interested in applying, please submit your resume and a letter of introduction through our career centre.

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