Billing Specialist

1 week ago

Guelph, Canada Clean Cut Energy Full time

**About us**

We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Billing Specialist to provide excellent service to our customers and undertake accounts receivables activities within our billing department.

This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and the company. Strong skills in customer service, problem solving, multitasking, prioritization, policy and procedure compliance, data / information management and billing / finance are needed for success. Must be experienced working in high volume fast paced high volume environments.

Full time and part time options are available (20-37.5 hours/wk)

Working Hours: 8:30 am - 5:00 pm Monday to Friday

Compensation: $29/hr starting salary plus annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period for full time workers.

You have:

- Post-Secondary education in Administration, Business, Accounting, Paralegal or other discipline with equivalent experience
- 3+ years of relevant experience
- strong computer (MS Office and Google) and database skills, specifically with spreadsheets
- strong communication and customer service skills
- conflict resolutions skills
- experience working in fast paced high volume environments
- ability to interpret and follow corporate policy and procedures
- experienced with Accounts Receivable (billing / finance)
- experienced or knowledgeable in arrears management / collections
- very high attention to detail with a focus on accuracy with large volumes of information
- strong ability to work with numbers
- strong problem-solving skills with the ability to investigate and resolve issues
- highly organized
- very strong time management and prioritization skills with many tasks and fluctuating workload levels
- demonstrated experience working independently and dependably
- friendly, helpful and patient
- a professional customer service telephone manner
- work well independently as well as in a team
- self-motivated and takes ownership of work
- clean criminal record supported by Criminal Record Check

Responsibilities include:

- implement CCE Customer Complaints Policies & Procedures
- addressing high bill inquiries through assessment of utility usage and billing rates
- identifying billing errors and requesting bill correction from management
- maintain accurate database of client files including information regarding contact, payments and communication
- opening and closing customer accounts
- identifying and documenting account issues for resolution
- maintain an ongoing up to date status of onboarding activities for new buildings
- ensure all other administrative tasks are completed associated with a new building (i.e., create building folder, add new building information such as fees and rates to the system, calculate % savings fee)
- ensure Welcome Packages are created and always up to date with current information such as administrative fee changes (updated once a year)
- consistently, communicate and enforce Arrears Management Policies with customers
- implement Tenant Arrears Policy which include tenant account closures, balance transfers to owners, risk of eviction notices
- issuing arrears notices to customers
- draft and issue Arrears Payment Agreements with customers, developing and outlining payment terms and conditions for customer sign off
- oversee tracking and compliance with signed Arrears Payment Agreements, issuing warning notices or notices of Agreement termination when customer defaults
- draft and issue Notice of Lien (NOL) supporting documentation packages to solicitor
- liaise with solicitors regarding Notice of Lien and / or Registered Liens
- responding to Property Management Inquiries with arrears status updates
- draft and issue utility Disconnection Notices in accordance with OEB regulations and CCE Disconnection Policy & Procedures
- coordinate utility disconnection activities with Electrician
- coordination with contractor (i.e., plumber) to undertake install and repair work
- scheduling meter installation or wire repair appointments for technical staff
- generating Work Requests (meter or wire repairs) for technical staff
- generate meter reading requests for technical staff
- assisting with the development and updating of operational policies and procedures
- review and contribute to Conditions of Service updates annually
- preparation of letters and summaries
- work in accordance will all CCE company policies and procedures
- attend team meetings and regular touch-in calls
- general office duties as assigned

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $29.00 per hour

Expected hours: 20 - 37.5 per week

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day s

  • Billing Specialist

    2 weeks ago

    Guelph, Canada SLR Consulting Full time

    If you’re a positive and outgoing accounts payable specialist looking for an opportunity where you can bring your skills to a highly engaged team, where your efforts and impact will be recognized and valued, then this is the role for you. - We’re SLR, a global consulting firm delivering over 30 technical disciplines around the world to help our clients...

  • Billing Specialist

    4 weeks ago

    Guelph, Canada Clean Cut Energy Full time

    We are seeking an experienced, motivated and highly organized person to fill the role of full-time Billing Specialist to provide excellent service to our customers and undertake accounts receivables activities within our billing department. This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and...

  • Billing Specialist

    3 weeks ago

    Guelph, Canada Clean Cut Energy Full time

    We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Billing Specialist to provide excellent service to our customers and undertake accounts receivables activities within our billing department. This position requires a super-organized, proactive, reliable person to anticipate and meet the...

  • Billing Specialist

    2 weeks ago

    Guelph, Canada Clean Cut Energy Full time

    We are seeking an experienced, motivated and highly organized person to fill the role of full-time Billing Specialist to provide excellent service to our customers and undertake accounts receivables activities within our billing department. This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and...

  • Billing Specialist

    3 weeks ago

    Guelph, Canada Clean Cut Energy Full time

    **About us** We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Billing Specialist to provide excellent service to our customers and undertake accounts receivables activities within our billing department. This position requires a super-organized, proactive, reliable person to anticipate...

  • Billing Specialist

    2 weeks ago

    Guelph, Canada Clean Cut Energy Full time

    **About us** We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Billing Specialist to provide excellent service to our customers and undertake accounts receivables activities within our billing department. This position requires a super-organized, proactive, reliable person to anticipate...

  • Accounting Specialist

    4 days ago

    Guelph, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Accounting Specialist to join our client. Contract...

  • Patient Services Specialist

    4 days ago

    Guelph, Canada FYidoctors Full time

    **FYidoctors** is seeking a **Full Time **Patient Services Specialist on a Permanent basis at our practice in **Guelph, ON.** The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail. This team member will work a schedule of 30-40 hours per week, Mondays through...

  • Solutions Support Specialist

    1 week ago

    Guelph, Canada Semex Full time

    **Solutions Support Specialist** **Guelph Office (hybrid office)** **Full-time, permanent** Semex is a dynamic global organization that is committed to developing and delivering innovative genetic solutions. We believe that people truly are the cornerstone of our success, and that our employees are our most important asset. **What you will do**: - Manage...

  • Patient Services Specialist

    3 weeks ago

    Guelph, Canada FYidoctors Full time

    **FYidoctors** is seeking a** Part-Time** Patient Services Specialist on a one year Temporary basis at our practice in Guelph, ON**.** The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail. This team member will work a schedule of 20-29 hours per week, Mondays through...

  • Patient Services Specialist

    3 weeks ago

    Guelph, Canada FYidoctors Full time

    **FYidoctors** is seeking a **Full Time** Patient Services Specialist on a Permanent basis at our practice in Guelph, ON**.** The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail. This team member will work a schedule of 30-40 hours per week, Mondays through...

  • Regulatory Compliance Specialist

    3 weeks ago

    Guelph, Canada LUMINOR Environmental Inc. Full time

    **Job Title**: Regulatory Compliance Specialist **Reports To**: Manager, Quality Assurance **Location**:Guelph, ON **Job Type**: Full Time, Salaried - Join _**LUMINOR**Environmental Inc.** _and ensure excellence in water treatment solutions for home and industry!_ **About Us**: At LUMINOR Environmental Inc., we believe in creating and providing...

  • Nitrogen Delivery Specialist

    4 days ago

    Guelph, Canada EastGen Incorporated Full time

    Are you looking for an incredible company, with opportunity for growth and the ability to make an impact in the dairy/beef industries all while being part of an engaged and passionate team? At EastGen we are advancing the dairy/beef industries through the best-trained, most knowledgeable staff, leading-edge solutions and a commitment to being accountable to...

  • Programmatic Advertising Specialist

    3 days ago

    Guelph, Ontario, Canada System1 Full time

    System1 is a pioneering digital marketing platform that harnesses the power of Machine Learning and AI to monetize internet traffic by delivering targeted ads to the right audience at the right time.We own some of the most recognizable and fast-growing brands on the Internet across three primary areas - publishing, search, and applications. Our vast network...

  • Customer Service Specialist

    1 week ago

    Guelph, Canada YSI Incorporated Full time

    Customer Service Specialist page is loaded Customer Service Specialist Apply remote type Onsite locations Guelph time type Full time posted on Posted 2 Days Ago job requisition id R40151 Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the...

  • Nitrogen Delivery Specialist

    4 weeks ago

    Guelph, Canada EastGen Incorporated Full time

    Do you want to be part of an engaged and winning team that is accountable to Farmers first and passionate about the Dairy and Beef industry? At EastGen we are advancing the dairy/beef industries through the best-trained, most knowledgeable staff, leading-edge solutions and a commitment to farmers. We are currently seeking a Liquid Nitrogen Delivery...

  • Digital Advertising Operations Specialist

    10 hours ago

    Guelph, Ontario, Canada System1 Full time

    Job DescriptionThe Ad Ops Specialist role supports the Display Monetization Team with campaign management, yield optimization and programmatic operations for display advertising on System1's portfolio of digital properties.About UsSystem1 is an Industry-leading omnichannel digital marketing platform, powered by Machine Learning and AI. We monetize internet...

  • Customer Service Specialist

    4 weeks ago

    Guelph, Canada Xylem Full time

    Xylem |ˈzīləm| 1) The tissue in plants that brings water upward from the roots; 2) a leading global water technology company. Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water...

  • Customer Service Specialist

    3 weeks ago

    Guelph, Canada Xylem Full time

    Xylem |ˈzīləm| 1) The tissue in plants that brings water upward from the roots; 2) a leading global water technology company. Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water...

  • Customer Service Specialist

    1 week ago

    Guelph, Canada Xylem Full time

    Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable...