Billing Specialist

7 days ago

Guelph, Canada Clean Cut Energy Full time

**About us**

We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Billing Specialist to provide excellent service to our customers and undertake accounts receivables activities within our billing department.

This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and the company. Strong skills in customer service, problem solving, multitasking, prioritization, policy and procedure compliance, data / information management and billing / finance are needed for success. Must be experienced working in high volume fast paced high volume environments.

Full time and part time options are available (20-37.5 hours/wk)

Working Hours: 8:30 am - 5:00 pm Monday to Friday

Compensation: $29/hr starting salary plus annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period for full time workers.

You have:

- Post-Secondary education in Administration, Business, Accounting, Paralegal or other discipline with equivalent experience
- 3+ years of relevant experience
- strong computer (MS Office and Google) and database skills, specifically with spreadsheets
- strong communication and customer service skills
- conflict resolutions skills
- experience working in fast paced high volume environments
- ability to interpret and follow corporate policy and procedures
- experienced with Accounts Receivable (billing / finance)
- experienced or knowledgeable in arrears management / collections
- very high attention to detail with a focus on accuracy with large volumes of information
- strong ability to work with numbers
- strong problem-solving skills with the ability to investigate and resolve issues
- highly organized
- very strong time management and prioritization skills with many tasks and fluctuating workload levels
- demonstrated experience working independently and dependably
- friendly, helpful and patient
- a professional customer service telephone manner
- work well independently as well as in a team
- self-motivated and takes ownership of work
- clean criminal record supported by Criminal Record Check

Responsibilities include:

- implement CCE Customer Complaints Policies & Procedures
- addressing high bill inquiries through assessment of utility usage and billing rates
- identifying billing errors and requesting bill correction from management
- maintain accurate database of client files including information regarding contact, payments and communication
- opening and closing customer accounts
- identifying and documenting account issues for resolution
- maintain an ongoing up to date status of onboarding activities for new buildings
- ensure all other administrative tasks are completed associated with a new building (i.e., create building folder, add new building information such as fees and rates to the system, calculate % savings fee)
- ensure Welcome Packages are created and always up to date with current information such as administrative fee changes (updated once a year)
- consistently, communicate and enforce Arrears Management Policies with customers
- implement Tenant Arrears Policy which include tenant account closures, balance transfers to owners, risk of eviction notices
- issuing arrears notices to customers
- draft and issue Arrears Payment Agreements with customers, developing and outlining payment terms and conditions for customer sign off
- oversee tracking and compliance with signed Arrears Payment Agreements, issuing warning notices or notices of Agreement termination when customer defaults
- draft and issue Notice of Lien (NOL) supporting documentation packages to solicitor
- liaise with solicitors regarding Notice of Lien and / or Registered Liens
- responding to Property Management Inquiries with arrears status updates
- draft and issue utility Disconnection Notices in accordance with OEB regulations and CCE Disconnection Policy & Procedures
- coordinate utility disconnection activities with Electrician
- coordination with contractor (i.e., plumber) to undertake install and repair work
- scheduling meter installation or wire repair appointments for technical staff
- generating Work Requests (meter or wire repairs) for technical staff
- generate meter reading requests for technical staff
- assisting with the development and updating of operational policies and procedures
- review and contribute to Conditions of Service updates annually
- preparation of letters and summaries
- work in accordance will all CCE company policies and procedures
- attend team meetings and regular touch-in calls
- general office duties as assigned

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $29.00 per hour

Expected hours: 20 - 37.5 per week

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day s

  • Billing Specialist

    3 weeks ago

    Guelph, Canada Clean Cut Energy Full time

    We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Billing Specialist to provide excellent service to our customers and undertake accounts receivables activities within our billing department. This position requires a super-organized, proactive, reliable person to anticipate and meet the...

  • Billing Specialist

    3 weeks ago

    Guelph, Canada Clean Cut Energy Full time

    We are seeking an experienced, motivated and highly organized person to fill the role of full-time Billing Specialist to provide excellent service to our customers and undertake accounts receivables activities within our billing department. This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and...

  • Billing Specialist

    2 weeks ago

    Guelph, Canada Clean Cut Energy Full time

    **About us** We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Billing Specialist to provide excellent service to our customers and undertake accounts receivables activities within our billing department. This position requires a super-organized, proactive, reliable person to anticipate...

  • Ar/ap Specialist

    4 weeks ago

    Guelph, Canada HearCanada Full time

    **Job description** - HearCANADA bolsters a world-class team of hearing care professionals who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and...

  • Accounts Receivable Specialist

    3 weeks ago

    Guelph, Canada Fast Track Packaging Full time

    Fast Track Packaging, Inc. is seeking a detail-oriented and highly organized Accounts Receivable Specialist to join our dynamic and innovative team. As an industry-leading company specializing in cutting-edge packaging solutions, we are committed to excellence in both our products and our operations. In this pivotal role, you will play a vital part in...

  • Patient Services Specialist

    3 weeks ago

    Guelph, Canada FYidoctors Full time

    **FYidoctors** is seeking a **Full Time** Patient Services Specialist on a Permanent basis at our practice in Guelph, ON**.** The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail. This team member will work a schedule of 30-40 hours per week, Mondays through...

  • Patient Services Specialist

    3 weeks ago

    Guelph, Canada FYidoctors Full time

    **FYidoctors** is seeking a** Part-Time** Patient Services Specialist on a one year Temporary basis at our practice in Guelph, ON**.** The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail. This team member will work a schedule of 20-29 hours per week, Mondays through...

  • Sales Support Specialist

    5 days ago

    Guelph, Canada Danby Appliances Full time

    Under the general direction of the Director Sales Support N.A., the Sales Support Specialist is responsible for timely and efficient processing of customer orders, returns and other related sales support duties. This position functions as part of a team in a sales support environment and is responsible for answering a broad range of questions to achieve a...

  • Sales Support Specialist

    7 days ago

    Guelph, Canada Danby Appliances Full time

    Under the general direction of the Director Sales Support N.A., the Sales Support Specialist is responsible for timely and efficient processing of customer orders, returns and other related sales support duties. This position functions as part of a team in a sales support environment and is responsible for answering a broad range of questions to achieve a...

  • Inventory Specialist

    4 weeks ago

    Guelph, Canada Fast Track Packaging Full time

    Are you an inventory specialist looking for a new opportunity? Do you want to be part of an innovative and supportive team? Are you excited at the thought of joining a company that is going through a rapid growth period? If so, this may be the role for you! As an Inventory Specialist, you will manage all flow of product, maintain inventory records with...

  • Nitrogen Delivery Specialist

    4 weeks ago

    Guelph, Canada EastGen Incorporated Full time

    Are you looking for an incredible company, with opportunity for growth and the ability to make an impact in the dairy/beef industries all while being part of an engaged and passionate team? At EastGen we are advancing the dairy/beef industries through the best-trained, most knowledgeable staff, leading-edge solutions and a commitment to being accountable to...

  • Corporate Finance and Accounting Specialist

    4 weeks ago

    Guelph, Canada Ontario One Call Full time

    **Corporate Finance and Accounting Specialist**: Build your future at Ontario One Call! **Company Overview**: Ontario One Call acts as the communications link between buried infrastructure owners (our members) and individuals who are planning to dig in the province of Ontario. In 2012, the Ontario Underground Infrastructure Notification System Act was...

  • Accounting Specialist

    1 week ago

    Guelph, Canada Fill it Forward Full time

    **Job Description - Accounting Specialist** **About Fill it Forward**: At Fill it Forward, we create reusable products, interactive technologies, and global giving initiatives that inspire the world to reuse. As a company, we pride ourselves on our culture and partnership-first mindset, with people, communities, and the planet at the heart of who we are...

  • Sales Support Specialist

    2 weeks ago

    guelph, Canada Danby Appliances Full time

    General SummaryUnder the general direction of the Director Sales Support N.A., the Sales Support Specialist is responsible for timely and efficient processing of customer orders, returns and other related sales support duties. This position functions as part of a team in a sales support environment and is responsible for answering a broad range of questions...

  • Sales Support Specialist

    2 weeks ago

    guelph, Canada Danby Appliances Full time

    General SummaryUnder the general direction of the Director Sales Support N.A., the Sales Support Specialist is responsible for timely and efficient processing of customer orders, returns and other related sales support duties. This position functions as part of a team in a sales support environment and is responsible for answering a broad range of questions...

  • Sales Support Specialist

    2 weeks ago

    Guelph, Canada Danby Appliances Full time

    General SummaryUnder the general direction of the Director Sales Support N.A., the Sales Support Specialist is responsible for timely and efficient processing of customer orders, returns and other related sales support duties. This position functions as part of a team in a sales support environment and is responsible for answering a broad range of questions...

  • Sales Support Specialist

    2 weeks ago

    guelph, Canada Danby Appliances Full time

    General Summary Under the general direction of the Director Sales Support N.A., the Sales Support Specialist is responsible for timely and efficient processing of customer orders, returns and other related sales support duties. This position functions as part of a team in a sales support environment and is responsible for answering a broad range of...

  • Sales Support Specialist

    2 weeks ago

    guelph, Canada Danby Appliances Full time

    General SummaryUnder the general direction of the Director Sales Support N.A., the Sales Support Specialist is responsible for timely and efficient processing of customer orders, returns and other related sales support duties. This position functions as part of a team in a sales support environment and is responsible for answering a broad range of questions...

  • Sales Support Specialist

    7 days ago

    Guelph, Canada Danby Appliances Full time

    General SummaryUnder the general direction of the Director Sales Support N.A., the Sales Support Specialist is responsible for timely and efficient processing of customer orders, returns and other related sales support duties. This position functions as part of a team in a sales support environment and is responsible for answering a broad range of questions...

  • Nitrogen Delivery Specialist

    4 days ago

    Guelph, Canada Eastgen INC Full time

    Are you looking for an incredible company, with opportunity for growth and the ability to make an impact in the dairy/beef industries all while being part of an engaged and passionate team? At EastGen we are advancing the dairy/beef industries through the best-trained, most knowledgeable staff, leading-edge solutions and a commitment to being accountable to...