Demonstration Artist

2 weeks ago

Ottawa, Canada Ross Video Full time

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

The Demo Artist & Trainer - Generalist is responsible for performing the commissioning and training of Ross products and integrating these into the Broadcast systems at client locations globally. The position requires above average knowledge on Ross Switchers, XPression, Dashboard and Ultrix. This front line individual is responsible for managing customer expectations, completing required documentation, providing end user technical & operational training and ensuring that the system performs as specified. This key individual works closely with our Sales and Technical Services Team to ensure delivery of the Ross Superior Customer Experience.

**Who you report to**: Manager, Training Solutions - Sports & Graphics

**What we offer**:
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events
Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

**What the job is all about**:
Primary activities
- Provide effective
- Onsite installation/commissioning/training services.
- Complete required documentation.
- Customer/technical service.
- Troubleshoot technical/systems issues at customer facilities.
- Secondary activities
- Provide support to the implementation team, as required.
- Assist with set-up/demos and attend tradeshows as needed.
- Perform other related duties as required.

Demonstrations
- On-site, off-site, online/remote customer demonstrations and tradeshow events
- Ensures integrity of the demo experience and provides feedback and input re: areas for improvement
- Setup demo equipment, assists with set-up and prepares/tests gear prior to demos
- Reports back to the Sales and Marketing Product Management (MPM) groups regarding current industry trends and customer feedback
- Maintains above average knowledge base and skill set in the functionality and demonstration of Ross Video’s product lines and solutions, which include: Production Switchers, Character Generation & Graphics, Video Severs & Social Media Management.

Training
- Customer training - on-site, off-site and online training
- Internal training - other Ross staff members
- Maintains integrity of the training experience and provides feedback and input re: areas for improvement
- Maintains training equipment, assists with set-up and prepares/tests gear prior to training sessions
- Maintains Ross Solution and Product knowledge, training on more than one product platform and assisting in workflow implementation cross products.
- Completes required documentation.

Commissioning
- Perform Onsite software installation/Upgrades.
- Perform Commissioning of multiple product lines.
- Perform Customer technical training services.
- Perform Complete required documentation. ie daily reports
- Perform Customer/technical service.
- Perform Troubleshoot technical/systems issues at customer facilities.
- Provide support to the to the implementation team, as required
- Responsible for personal professional development on the technical integrity of customer commissioning experience
- Maintain above average knowledge base and skill set in given product lines
- Provides customer feedback to Sales, Manager, Product team, if necessary
- Specific product knowledge above average. Works to help support teammates technically
- Self-sufficient, onsite problem solving, fulfilling all communication duties for all departments or people involved (Sales, TS, PM)
- Proper etiquette when communicating with customers
- Can correct, resolve issues, solve problems both internally and externally. Problem solves by collecting, recording, and analyzing missing information. Exercises own judgment when working on customer facing projects. Raises unusual problems to Manager
- Pre-project coordination with customers, understanding and conveying full scope of work to the customer

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