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Supervisor, Accounts Receivable
5 months ago
**Position Overview**
**Accounts Receivable** in **Finance** is currently seeking a Full-time Regular **Supervisor**.
The Supervisor, Accounts Receivable reports to the Manager, Accounts Receivable in Financial Operations and supports the Manager through managing the service delivery of the Accounts Receivable team. The Supervisor, Accounts Receivable manages large volumes and high stress levels with multiple projects and priorities. Provides guidance and leadership for the Accounts Receivable team (recruits, coaches, trains, motivates, supervises and evaluates performance for 8-10 RFT team members. Judgment, decision-making and implementation have an impact on a University wide basis. Performs work that requires advanced problem solving skills, strong analytical abilities, organizational knowledge, sound judgment, expertise in technical financial concepts. Must manage multiple, simultaneous deadlines throughout the year, including month-end and year-end deadlines. The Accounts Receivable unit within Financial Operations is responsible for invoicing, collecting, reconciling, depositing and recording revenue for the University community. The Accounts Receivable unit invoices third party organizations for goods and/or services associated with commercial activities and play a key role in reviewing cash controls campus wide. Advises University staff, customers and individuals on policies, procedures and guidelines and related documentation required for the Accounts Receivable team.
**Position Description**
**Summary of Key Responsibilities** (job functions include but are not limited to):
Supervisory/Leadership:
- Recruits, trains, manages, supports and evaluate staff; provide feedback and development opportunities; coaches individuals for continuous improvement.
- Ensures staff is well trained, competent, supported in their work and encouraged in their professional development.
- Team service objectives and deadlines are achieved by management projects, determining priorities, assigning roles/responsibilities, setting schedules, hiring/training staff and personally taking on different roles/responsibilities as needed.
- Projects are successfully completed on time; outside of scope issues are identified, tracked and followed through to completion.
- Team members have the tools to master their responsibilities: reference / training materials is developed and delivered.
- A positive team atmosphere is created through open communication, active listening, solid leadership, balanced workloads and strong facilitation skills.
- Team members are given timely (at least annual) and effective performance evaluation feedback in a professional manner.
- Leadership is demonstrated through leading by example, active participation in identifying improvements and making recommendations, managing opportunities for development and fostering the team environment.
- Changes are accepted, communicated to the team and incorporated immediately in all applicable processes.
- Initiative is taken to ensure that job expertise and technical proficiency is up-to-date and current.
- Contribute to financial policies and plans and act upon recommendations for change to procedures, process and reporting activities to enhance systems, reporting, transaction processing and general administration of Accounts Receivable.
Communication/Relationships and Client Services:
- Proactive in developing and maintaining trustworthy and productive working relationships with all stakeholders including: University administration, internal and external customers, University staff and other external stakeholders.
- Internal and external clients are effectively provided current and accurate information/advice in a timely professional manner.
- Complex client issues and challenging interpersonal interactions are managed with composure and diplomacy while maintaining confidentiality.
- Ensure customer service orientation within the unit.
- Training and advice is provided to senior administration, administrators, faculties, departments and account holders regarding:
- University policies and procedures.
- University financial systems.
- Accounts Receivable operations.
Financial/Management Reporting:
- Ensure that the integrity of the Accounts Receivable reporting is maintained, making recommendations for change to systems and processes and implementing changes to procedures and unit operations.
- All Business Units and other Departments / faculties using the Accounts Receivable module are reconciled and are monitored on a regular basis and concerns are identified and resolved.
- Generate / manage reporting and transactional processing in the UofC Accounts Receivable Financial Systems as required.
- Summary external and internal managerial and financial reports are developed in conjunction with management and generated as necessary.
- Provide explanation of documents, provide information and support as required by management and auditors.
- Decentralized Ac
