Payroll Consultant

2 months ago

Ottawa, Canada CGI Full time

**Remote**: Yes

**Relocation**: No

**Security Clearance**: Reliability and ability to upgrade to Secret Clearance (Secret is over 10 years residing in Canada to be eligible)
- Strong Dayforce knowledge and Payroll background are important since they will be supporting CBA (Collective Bargaining Agreements) and the most complex test cases coming in this final stretch of the pilot and heading into post-pilot testing.
- Strong communication and writing skills to be able to articulate well-written test cases using examples provided.
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
- Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely
- Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
- Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
- Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
- Provide Payroll support services to clients according to contract, legislative requirements and business needs
- Establish and maintain a deep understanding of customers’ requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
- Create, update and review standard operating procedures and performs quarterly document reviews
- Have an “I own it” attitude about deliverables and projects from start to finish
- Manage client and consumer-related tasks within the case management system ensuring all documentation is complete, accurate, and timely
- Proactively manage quarter, and year-end payroll auditing and processing
- Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements

Required qualifications to be successful in this role
- Fluent in English and French is an asset
- 2-5 years of payroll processing experience in a high-volume payroll operation; end to end payroll experience a plus
- Experience in the payroll outsourcing or consulting industry preferred
- Experience and a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
- Ability to resolve client’s issues and provide superior customer service to internal and external partners
- Excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners
- Good analytical, organizational, and problem-solving skills
- Proficiency in Microsoft Word, intermediate Excel, and PowerPoint

**What will make you stand out**:

- Experience with Dayforce HCM or similar cloud payroll technology
- Multi-client payroll processing experience
- 2k+ employee payroll processing experience
- Industry related certifications or desire to obtain within two years of employment
- Experience with Dayforce HCM or similar cloud payroll technology
- Strong working knowledge of quality control and auditing standards
- A desire to continually learn and take on challenges
- Ability to communicate and collaborate with clients and internal team members

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