Customer Experience Intern
4 weeks ago
**A Day in the Life**:
- This position is a paid internship from May 1st to August 31st 2024._
**Curious about the core tasks? Here’s the gist...**
- Provide product recommendations for current and new customers
- Report on KPIs to meet both team and personal objectives and targets
- Participate in team meetings, make suggestions and improvements to processes to ensure increased customer satisfaction
- Advocate for our customers and share feedback across the organization
- Additional administrative tasks as required
**Who are you?**
- Have a Bachelor's degree or equivalent experience
- Exceptional attention to detail
- Very strong interpersonal and customer service skills
- Positive attitude and a willingness to learn
- Organized and can manage multiple tasks at the same time
- Cool under pressure
- Bilingual (fluent in English and French) an asset
**Preferred Skills**:
- Experience using chat support as primary channel
- Knowledge of Gorgias, Zendesk, or other ticketing software
- Familiar with Google Sheets and Airtable
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