Client Service Administrator

4 months ago

Orangeville, Canada Hearinglife Ltd. Full time

HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to "do what is best for the client" while increasing awareness of the effects of hearing loss and the benefits of hearing devices._

**Scope**

Reporting to the Regional Manager, the Client Service Administrator (CSA) is the first point of contact for most of our clients and is responsible for providing superior client care. The CSA is also responsible for providing administrative support to Hearing Professionals (HPs) within the clinic and to head office.

**KEY RESPONSIBILITIES**

**Customer Service** - first point of contact for our clients and to provide them with the best customer service in the industry:

- Greeting clients
- Answering the telephone
- Answering client queries

**Appointments** - manage our client appointments and schedule the HP’s appointments:

- Maintaining clinician’s schedules
- Triaging all appointments
- Changing appointments to accommodate client and clinic needs
- Using telephone pathway to book initial client appointments
- Contacting existing clients to schedule appropriate appointments.
- Following protocols associated with the companies Telephone Performance Analysis, including and not limited to training, coaching, and evaluating.

**Clinic Appearance** - responsible for the general maintenance of our clinics so that they are a first class hearing healthcare centre:

- Daily cleaning and tidying as needed.
- Tidying and organizing Assistive Listening Device (ALD) displays and client waiting area.
- Maintaining and ordering office and clinic supplies.

**Hearing Professional and Administrative Support** - provide administrative support for the HPs in their respective clinic(s) as well as act as an office administrator for the Hearing Healthcare Centre (HHC):

- Opening and closing the HHC
- Registering all new clients
- Maintaining all paper files including creating, organizing, filing and destroying
- Shipping and receiving
- Tracking all orders through administration system and shipping log
- Preparing orders for fittings
- Assisting with local events as needed
- Understanding and selling all ALDs
- Providing basic hearing aid maintenance including cleaning/checks and tubing changes

**Accounting and Third Party Insurance Support** - responsible for processing all sales and tracking all outstanding balances and receivables and third party insurance payments which includes each of the following:

- Assisting with client estimates
- Counting and reporting opening and closing cash float
- Processing all payments; cash, cheque, post-dated cheques, credit card and debit card
- Completing daily bank deposit slip completing physical deposit
- Completing daily sales reconciliation on time and accurately
- Completing monthly inventory and accounting controls
- Understanding Debits and Credits
- Having working to expert knowledge of all third-party insurance programs
- Completing and submitting all third-party insurance forms
- Following up on all outstanding third party claims

**QUALIFICATIONS**
- Post-secondary education in an applicable field
- At least 2 years’ customer service experience
- Organized, detail-oriented, and comfortable working with multiple priorities

**Accommodation**

While we appreciate the interest of all applicants, only those selected for an interview will be contacted

  • Client Service Administrator

    6 months ago

    Orangeville, Canada hearinglife_Canada Full time

    Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centred care? If you are passionate about utilizing your skills to change client’s lives - then we would love to hear from...

  • Finance Administrator

    6 months ago

    Orangeville, Canada Dufferin Child & Family Services Full time

    Dufferin Child and Family Services is a multi-service agency providing Children’s Mental Health, Child Protection and Developmental Support. **The agency currently requires**: **1- Permanent Full-Time - Finance Administrator - Client Funding** Reporting to the Manager of Accounting & Reporting, this role works closely with SSAH and OAP clients to assist...

  • Client Service Representative

    5 months ago

    Orangeville, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Supervisor

    4 weeks ago

    Orangeville, Canada Closing the Gap Healthcare Full time

    Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.We are looking for a Field Client Service Supervisor who can be autonomous in leading a team of Personal Support Workers (PSW) and comfortable providing support to staff and clients. Our next Client Service...

  • Client Service Supervisor

    3 months ago

    Orangeville, Canada Closing the Gap Healthcare Full time

    Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.We are looking for a Field Client Service Supervisor who can be autonomous in leading a team of Personal Support Workers (PSW) and comfortable providing support to staff and clients. Our next Client Service...

  • Client Service Supervisor

    3 months ago

    Orangeville, Canada Closing the Gap Healthcare Full time

    Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.We are looking for a Field Client Service Supervisor who can be autonomous in leading a team of Personal Support Workers (PSW) and comfortable providing support to staff and clients. Our next Client Service...

  • Guest Services Administrator/front Desk Associate

    6 months ago

    Orangeville, Canada Massage Addict Full time

    **ABOUT MASSAGE ADDICT** Massage Addict is Canadian owned and Canada’s first and largest membership-based massage therapy provider with over 95 clinics currently open nationwide. Massage Addict offers a membership program, which allows members to enhance health through regular massage therapy. *** We are looking for Guest Service Administrators with...

  • Guest Services Administrator/front Desk Associate

    2 months ago

    Orangeville, Canada Massage Addict Full time

    **ABOUT MASSAGE ADDICT** Massage Addict is Canadian owned and Canada’s first and largest membership-based massage therapy provider with over 95 clinics currently open nationwide. Massage Addict offers a membership program, which allows members to enhance health through regular massage therapy. *** We are looking for a Guest Service Administrator for...

  • Administrative Services Associate

    1 month ago

    Orangeville, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly motivated and detail-oriented Administrative Services Associate to join our team at beBee Professionals in Orangeville. As an Administrative Services Associate, you will be responsible for providing administrative support to our office operations, ensuring that our office runs efficiently and smoothly.Key Responsibilities:Provide...

  • Administrative Services Coordinator

    3 weeks ago

    Orangeville, Ontario, Canada ontario inc Full time

    Key ResponsibilitiesReview and evaluate new administrative procedures to ensure efficiency and effectiveness.Delegate work to office support staff to maximize productivity and minimize workload.Establish work priorities and ensure procedures are followed and deadlines are met, maintaining a fast-paced environment.Carry out administrative activities of the...

  • Commercialisation et Service au Client

    2 weeks ago

    Orangeville, Ontario, Canada Michaels Full time

    Représentant CommercialPrésentation du Poste :Nous sommes à la recherche d'une personne dynamique pour occuper le poste de représentant commercial dans notre magasin. Ce professionnel sera chargé de fournir un service exceptionnel aux clients, en aidant les clients à trouver les produits qu'ils cherchent et en veillant à ce que leur...

  • Office Administrator

    5 months ago

    Orangeville, Canada Spitz's Landscape Contractors Full time

    **Company**:Spitz's Group of Landscape Contractors services a large spread of clients across the GTA. Catering to the landscape construction, and property maintenance industry for Residential and Commercial customers. **Position**:As an office Administractior, you will play a pivotal roal in ensuring the efficient functioning of our Landscape contruction...

  • Customer Service Representative

    6 months ago

    Orangeville, Canada Ministry of Public and Business Service Delivery Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone. Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion...

  • Client Service Supervisor

    3 months ago

    Orangeville, ON, Canada Closing the Gap Healthcare Full time

    Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.We are looking for a Field Client Service Supervisor who can be autonomous in leading a team of Personal Support Workers (PSW) and comfortable providing support to staff and clients. Our next Client Service...

  • Client Service Supervisor

    3 months ago

    Orangeville, ON, Canada Closing the Gap Healthcare Full time

    Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.We are looking for a Field Client Service Supervisor who can be autonomous in leading a team of Personal Support Workers (PSW) and comfortable providing support to staff and clients. Our next Client Service...

  • Administrative Support Specialist

    1 month ago

    Orangeville, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    beBee Professionals is seeking a skilled Administrative Support Specialist to provide exceptional administrative support and customer service to our team in Orangeville, Canada.Key Responsibilities:Provide administrative support to the team, including data entry, filing, and correspondence.Manage schedules, appointments, and office calendars to ensure smooth...

  • Administrative Coordinator

    2 weeks ago

    Orangeville, Ontario, Canada CANADA LIMITED Full time

    Job Title: Office Support SpecialistCompany Overview: At CANADA LIMITED, we are looking for a highly organized and detail-oriented Office Support Specialist to join our team.About the Role:We are seeking an administrative professional with excellent communication skills to provide administrative support to our team. The successful candidate will be...

  • Administrative Support Specialist

    2 weeks ago

    Orangeville, Ontario, Canada Yogi Veterinary Professional Corporation Full time

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Yogi Veterinary Professional Corporation. As an integral part of our support staff, you will be responsible for ensuring the smooth operation of our daily activities.About the JobThis is a permanent full-time position with 35 hours of work per week....

  • Junior Bookkeeper/ Administrative Assistant

    5 months ago

    Orangeville, Canada Jessica Wedge Budgell, CPA Full time

    **About Us** We are a public accounting firm in Orangeville, Ontario that provide exceptional service to our clients due to the quality, dedication, and care of our team members. We believe that the services that we provide our clients are more than just about numbers and take pride in our _work_ and developing relationships. **Position Summary** **Major...

  • Office Administrator

    2 months ago

    Orangeville, Canada Synapse Communications Full time

    **SKILLS & QUALIFICATIONS**: - Completion of a one - or two-year program for Administrative Assistant, Business Administration, office Administration or other related discipline, or equivalent on the job experience - Advanced knowledge of Microsoft Office **DUTIES/RESPONSIBILITIES** - Assisting members of the management team with general administrative -...