Cabling Associate Bts

2 months ago

Mississauga, Canada BELL TECHNICAL SOLUTIONSBELL SOLUTIONS Full time

Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better.

**CABLING ASSOCIATE**

**WHAT IS THE OPPORTUNITY?**

Reporting to the Manager, Workforce Structured Cabling, the cabling associate is responsible for coordinating work schedules for our Field Technicians and related analysis to ensure that the right numbers of Technicians are scheduled, in addition to completing payroll entry and validation, customer authorizations, and daily updates.

**WHAT WILL YOU DO?**
- Create work schedules for Field Technicians and track eight week schedule and coordinate changes
- Monitor work activities daily, including non-billable hours, and proactively support Technician efficiencies
- Understand the needs of the business and varying workload levels, and schedule accordingly
- Create purchase orders for vendors based on business needs
- Liaise with Technicians, Field Operations Managers, and customers regarding material requirements and arrange materials and equipment rentals for Technicians as required
- Handle customer complaints, escalations, and identify problem resolutions
- Validate completed service orders, test results, and details from Technicians for completion associate
- Promotes and assists with Quality Improvement activities to reduce SAP errors, missed appointments, and escalations
- Assist Field Staff with system inquiries
- Collect data from various sources, completing analysis and publishing reports for Management
- Perform various other duties and responsibilities as assigned to meet business needs

**WHAT DO YOU NEED TO SUCCEED**
- Minimum Grade 12 completion, or equivalency
- Proficient with Microsoft Excel and Microsoft Word
- Minimum one (1) year of office administration experience
- Minimum one (1) year of customer service experience in an office environment
- Experience with workforce planning and scheduling is an asset
- SAP experience is an asset
- Excellent written and oral communication skills
- Strong organizational skills
- Willingness to undertake new challenges, think creatively, problem-solve and recommend improvements in a dynamic environment
- Strong attention to detail and accuracy
- Team player
- Ability to adapt to changing priorities in a fast paced environment
- Able to work with mínimal supervision
- Flexibility to work rotating shifts, including weekends and evenings with ability to work on-call and report to work with mínimal notice

**Additional information**
- Type of position: Clerical Unionized employee
- Workway Profile: Remote
- Workplace: Mississauga/Etobicoke

Please note that the only information related to the Performance Management Process (PMP) that should be included on your resume or cover letter is your current rating (Exceeds, Achieves, etc.). A more detailed copy of your PMP may be requested at a later date.

Created: Canada, ON, Mississauga

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