Workforce Control Associate

3 weeks ago


Mississauga, Canada BELL TECHNICAL SOLUTIONSBELL SOLUTIONS Full time

Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better.

**Position Overview**:
We are currently seeking dedicated and highly motivated individuals to join our team of professionals as a Workforce Management Associate / Scheduling Associate. Reporting to the Workforce Management Manager, the Workforce Management Associate / Scheduling Associate is responsible for coordinating work schedules for Field Technicians and related analysis to optimize staffing levels to meet shifting workload demands.

**Key Responsibilities**:

- Coordinate and implement scheduling changes
- Understand the needs of the business and varying workload levels, and schedule accordingly
- Coordinate Technician profiles and dispatch areas
- Liaise with Technicians and Operations Managers regarding work schedules
- Collect data from various sources, completing analysis and publishing reports for Management

**Critical Qualifications**:

- Minimum Grade 12 completion, or equivalency
- Proficient with Microsoft Excel and Microsoft Word
- Excellent written and oral communication skills
- Strong organizational skills
- Strong attention to detail and accuracy
- Ability to adapt to changing priorities in a fast paced environment
- Flexibility to work rotating shifts, including weekends and evenings with ability to work on-call and report to work with mínimal notice

**Preferred Qualifications**:

- Willingness to undertake new challenges, think creatively, problem-solve and recommend improvements in a dynamic environment
- Minimum one (1) year of work experience in a customer service environment is an asset
- Able to work with mínimal supervision
- Team player

**Working Conditions**:

- Office environment
- Must be available to work in the HWY 401 and Mississauga Road area
- Shift times may vary to cover core hours of operation between 7:00am and 9:00pm; 7 days a week
- Must be flexible to work evenings, weekends and holidays as required

**Additional Information**:
**Job Location**:Argentia (Mississauga, ON)

**Status**:Regular Part-Time, Unionized

**Work Group**:DD-1 / Payroll Associate

**Job Location**:Argentia (Mississauga, ON)

**Status**:Regular Part-Time, Unionized

**Work Group**:DD-1 / Payroll Associate

Adequate knowledge of French is required for positions in Quebec.

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. The requirement for employees to be fully vaccinated applies whether they are working mobile, working remotely or working on-site. Subject to any duty to accommodate in accordance with the Ontario Human Rights Code. Limited exceptions for grounds protected by applicable human rights legislation (including medical reasons) may be possible, exemption requests are evaluated on a case-by-case basis in accordance with applicable law.

Created: Canada, ON, Mississauga

**Bell, one of **Canada's Top 100 Employers



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