Intake Coordinator
2 weeks ago
**The Entrust Difference Starts with our People.**
We are a dedicated team of compassionate, creative, and positive individuals working collaboratively to provide exceptional support and care to those with disabilities.
**A little about this Position**:
At Entrust, our clients are the heartbeat of our organization. The **Intake Coordinator **is a critical member of our team who works relentlessly to ensure our clients receive the best level of care and experience.
Responsible for the coordination of services for Entrusts clients and their families/guardian by conducting initial intake and assessment, service assignment and conducting follow up meetings to verify that the needs and requirements of our clients are being met and placements are successful.
**Responsibilities**:
- First point of contact for various support service agencies and as an advocate for the client.
- Manage all inbound referrals and conducting initial client needs assessments to determine the types of services and assistance required. This includes various referral sources and service types.
- Provide information on and referrals to appropriate programs and services.
- Book client appointments.
- Complete client registration and keeps clients’ files accurate and complete
- Maintain collaborative working relationships within Entrust and with external community service providers and organizations.
- Attend staff meetings and participate in staff development opportunities
- Perform other related duties as required.
**Qualifications & Experience**
- You have a Diploma or Degree in a relevant field such as Human Services.
- Two years of experience working with the vulnerable sector.
- Strong collaboration and interpersonal skills with a high degree of accountability, initiative, responsiveness, and confidentiality.
- Efficient, organized and developed exceptional time management skills with strong problem solving and analytical skills.
- Competence with Microsoft Office suite and able to navigate internal systems.
- Problem solving, critical thinking and appropriate judgement skills
- Able to work independently with limited supervision
- Ability to travel and work flexible hours, on occasion.
- **Standard Hours of Work**: Monday to Friday 9-5
- **Work Style**: Hybrid Model (On-site / Work from Home)
**Job Types**: Full-time, Permanent
**Salary**: $55,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Edmonton, AB
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