Client Solution Expert

3 weeks ago

Toronto, Canada Sendinblue Full time

We have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto.

**a consultant** to the Customer Success team and the clients and participate in building strong success and growth plans for our enterprise customers

**As an Expert, you will**:

- ** Operations**:

- Monitor adoption activity and develop strategies to increase usage for low users and inspire other customers with high usage
- Contribute to driving **product adoption and stickiness**, and increase the width and depth of use
- **
Business**:

- Understand product selling pointsCentralize business case and value proof
- Updating the business-facing system functionality documents to reflect new features
- Sectorial expertise: Global understanding of customer issues and ability to propose solutions adapted to an industry
- **
Product link**:

- Generating new product ideas in close collaboration with the global product team to ensure proposed solutions remain aligned
- Advocate global customers, centralize and represent their needs with **SIB product team**:

- Determining feature requirements and being the product road map and releasing expert
- Be the internal product expert supporting the Customer Success team including feature launch training
- **
Client consultancy**:

- Understand clients' use cases and how each SIB solution can help them to achieve their business goals
- Participate in client meetings with Customer Success Managers to understand customers’ business challenges and ensure SIB usage is effectively targeting the customers’ key objectives and KPIs
- Leading workshops with the various stakeholders such as providing tailor-made workshops for our customers

**What will contribute to your success**:

- Bachelor’s degree in business, marketing, or a related field
- 2-4 years of professional project management skills in a digital marketing agency
- Have excellent communication skills and be able to relate technical concepts to non-technical stakeholders
- Have a keen interest in technology and be prepared to develop your knowledge to fully understand technical products and solutions
- High proficiency in different marketing platforms
- Excellent communication and presentation skills
- Ability to work independently and with a team

**What we offer**:

- Hybrid/full remote work options
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- SIBOP: all Sendinblue employees are granted our shared ownership plan - the more Sendinblue will be valuated, the more you will get
- Budget to support your workspace at home
- Monthly Lunch Stipend
- Optional RRSP plan
- Optional health insurance package
- Paid time off and paid holidays
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- A modern office in a central location with free snacks/drinks and fun activities
- Team events
- ..and more

Timeline and details of the hiring process will be shared by the TA team during the first call.

Sendinblue values work-life balance and offers flexible working hours and remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.

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