Technical Consultant

7 days ago

Toronto, Canada Wunderman Thompson MAP Full time

JAN 22, 2024

**Who is VML MAP**

VML MAP is a distinctive organization, dedicated to delivering high-impact digital marketing experiences that enrich and evolve brand-consumer relationships. A significant portion of our work occurs on our proprietary automation platform, used daily by thousands of global users. With the expertise of a consultancy and the creativity of an agency, we collaborate with some of the world’s most admired brands in sports, fashion, consumer goods, retail, travel & hospitality, pharmaceuticals, and finance.

At VML MAP, we are always making room for more. We are 800+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 40+ nationalities who collaborate closely to help our clients inspire and engage consumers on five continents.

Do you have solid, hands-on technical support experience with Salesforce Marketing Cloud or Adobe Campaign? Do you have project management experience? Can you act as technical lead for a small group of technical support experts? Are you looking for a job in a fast-paced and dynamic environment with great opportunities to develop your professional skills?

Then you might be the Solution Expert we’re looking for

**What Will Your Day Look Like?**

As a Solution Expert, you will be a senior member of the team who will lead and support junior colleagues to maintain platform stability and operational performance.

Your responsibilities will include but are not limited to:

- Supporting internal team and client users in their use of the Adobe Campaign, Adobe Journey Optimizer, Adobe Experience Platform, and Salesforce Marketing Cloud (SFMC)
- Building and configuring journeys, workflows and automations from scratch using best practices
- Leading user acceptance testing for new development
- Analyzing customer requirements to determine technical feasibility
- Manage operationalization of new features or processes
- Acting as a primary contact between the development team and the Marketing Operations team
- Participating in daily and weekly meetings with the tech team to align on the development roadmap
- Identifying areas for process optimization and co-leading said initiatives with relevant stakeholders
- Translating and effectively communicating technical jargon to business units and clients
- Continuously look for ways to improve an existing setup

What Do You Bring to the Table?

You are a self-motivated and proactive individual who will manage the challenges of a fast-paced environment with ease. You pay attention to detail and can rely on your previous work experience to troubleshoot common platform issues and ensure operational efficiency. You are not intimidated by tight deadlines and pressure and feel comfortable taking part in rollout of new initiatives. You have the ability to work independently as well as collaboratively. You are an excellent communicator and should feel confident presenting ideas or issues to senior management.

Further, we expect that you have:

- Certification in Salesforce Marketing Cloud.
- A Bachelor's Degree, preferably in Marketing, Communications, or Computer Science.
- Technical knowledge of marketing platforms and ability to easily understand development tools and processes
- 1+ year of in-depth working experience within a marketing platform such as SFMC or AJO
- Strong written and verbal communication skills in English
- Knowledge and experience with HTML/CSS, SQL and JavaScript is an asset.
- An ability to identify opportunities and optimize processes

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

For more information, please visit our website, and follow us on our social channels via Instagram and LinkedIn.

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