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Disability Case Assistant

4 months ago

Yonge, Canada Toronto District School Board Full time

No.: CUPE C-24-0060UTE
POSTED: March 19, 2024

DEADLINE: 4:30 p.m. March 27, 2024

**Disability Case Assistant**
1 - Acting Position

**Staffing, Recruitment & Contract Services, Support Staff**
**People and Culture**

**CUPE Local 4400, Unit C - Grade J (12 Month)**
**$29.40 - $34.64 per hour
**(It is anticipated that this acting assignment will end on December 31, 2024)
**The Toronto District School Board adheres to equitable hiring, employment and promotion practices.**
- Reporting to the Disability Case Officer, the Disability Case Assistant will provide support to the Disability _
- Management team in the administration of the Board’s Short Term Leave Disability Plan (SLTDP), _
- WSIB, return to work and accommodation processes in accordance with Board policies, procedures, _
- terms and conditions and collective agreement requirements._

**Summary of Duties**:
Provide front-line support to the Board’s disability management and Employee Assistance (EAP)

programs; including initial receipt of incoming calls, processing of claims and referrals to EAP;
Run, review and analyse absence reports; provide information to the appropriate Case

Administrator to determine appropriate disability management process (e.g., early intervention,
SLTDP or LTD for eligible employees);
Provide information, guidance and respond to inquiries regarding the disability management
process, WSIB and EAP;
Process WSIB claims forms (e.g., form 7) within prescribed timelines;
Liaise with WSIB claims management officials and department contacts;
Enter and update claims related information in disability management systems;
Assist with monitoring and tracking of claims including following up with employees, sending

information packages, contacting union/federation representatives, and managers as required;
Assist with processing requests for workplace accommodation;
Liaise with third party providers to provide and/or receive information;
Provide general administrative support to the department including preparation of

correspondence, ordering of supplies, recording attendance, maintaining electronic and hard copy
files, booking appointments, and producing various reports for a variety of stakeholders including
unions;
Update and maintain accurate information within SAP regarding employee sick leave allotment
and vacation quotas;
Update and maintain employee claims information, records and files; and
Other related duties as assigned.

**Qualifications**:
Secondary school diploma plus one year post secondary education, including courses related

human and benefits administration, with one year’s experience in disability management, or
equivalent combination of education and experience;
Knowledge of disability management processes (e.g. WSIB, short term disability,
return to work, workplace accommodation);

Knowledge and understanding of related Board, departmental policies and
procedures, collective agreements and relevant legislation;
Proficient computer skills such as databases, spread sheets, word-processing, disability
management software (Parklane), human resources/payroll information systems (SAP);
Demonstrated sensitivity and ability to maintain confidential information;
Strong written, oral and interpersonal communication skills and ability to communicate information

in a sensitive, courteous manner with a customer service focus;
Ability to analyse information and reports;
Records management, organizational and problem-solving skills; and
Ability to work collaboratively in a team environment.

**Special Requirements**:
Occasional travel required**
**Location**:5050 Yonge Street (Wheelchair Accessible) (Hybrid Work Eligible)

**Hours**:35 Hours per week

**Work Year**:12 Months

**Please note**:
Applications **must **be submitted:
Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

**_We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged _**
- **

**_The TDSB follows a hybrid work structure where some employees may be able to work remotely at _**

**_times, based on operational requirements. Please refer to Policy P103, Flexible Working _**
**_Arrangements for more information._