Shift Lead

3 months ago

North York, Canada Work Authority Full time

Work Authority, our retail chain of stores across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts.

Work Authority is a part of Workwear Outfitters. Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more.

Workwear Outfitters is based in Nashville, Tennessee, we employ more than 5,800 people in facilities spanning the globe. Brands under the Workwear Outfitters umbrella include Red Kap®, Bulwark®, VF Solutions®, Kodiak®, Terra®, Walls®, Liberty ®, Work Authority®, Workrite® Fire Service, Chef Designs®, and Horace Small®. Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel.

Our Purpose: "We champion and empower workers who make our world work better"

What you will do as a **Shift Lead**:
You will for responsible for overseeing the operations and performance of a retail store during assigned shifts. The Shift Lead will motivate and guide the store team, ensure exceptional customer experiences, drive sales, and maintain the store's visual merchandising standards. This position Retail Shift Lead will motivate and guide the store team, ensure exceptional customer experiences, drive sales, and maintain the store's visual merchandising standards. This position requires a flexible schedule, including evenings, and weekends.

How you will make a difference:

- Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned shifts.
- Assign tasks and delegate responsibilities effectively, ensuring smooth store operations during shift.
- Address customer inquiries, concerns, and complaints in a professional and courteous manner.
- Achieve sales targets by motivating the team to provide exceptional sales experiences.
- Train and coach associates on effective sales techniques and product knowledge.
- Ensure the store is clean, always organized and visually appealing.
- Provide outstanding customer service from initial greeting to the final sale.
- Foster Assess customer needs and provide expert advice about available products.
- Demonstrate features and benefits of any product which may complement the sale.
- As part of the store team, maximize store sales by consistently delivering an exceptional customer experience.
- Close sales positively to build customer relationships.
- Responsible for the store’s opening and closing procedures.
- Continually increase knowledge of products, services, promotions, events and store layout.
- Assist with store merchandising, returns, and ensure the store is safe, clean and well organized.
- Understand and follow all pertinent store operations policies and practices including customer service, loss prevention, and problem resolution.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills for Success:

- Must have 1-2 years retail experience
- Good decision-making abilities and problem-solving skills
- Excellent communication skills; strong sense of customer service
- Highly motivated, enthusiastic and willing to take on new challenges
- Mature attitude and a strong work ethic are essential
- Excellent team player and able to work with people on all levels
- Ability to lift up to 50lbs on occasion
- We are committed to providing equal opportunity employment. In compliance with the Accessibility Ontario Disability Act (AODA), accommodations are available upon request at any stage of the recruitment process._

**Job Types**: Full-time, Permanent

Pay: $16.82 per hour

Expected hours: 37.5 per week

**Benefits**:

- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Work Location: In person

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