Customer Service Manager

3 weeks ago

Gatineau, Canada Walmart Canada Full time

**Position Summary... **:Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.

**What you'll do...**:
1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.

2. Handle customer and Associate concerns and provide guidance as required.

3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.

4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.

5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.

6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.

7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.

8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

**Minimum Qualifications...**:

- Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. _

Age - 16 or older

**Preferred Qualifications...**:

- Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. _

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

**Primary Location **

51 DE LA GAPPE BLVD, GATINEAU, QC J8T 0B5, Canada

**Are you currently a Walmart associate?**:

- **Find Jobs**:

  • Manager Customer Service

    3 weeks ago

    Gatineau, Canada National Bank of Canada Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...

  • Manager Customer Service

    3 weeks ago

    Gatineau, Canada National Bank Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...

  • Manager Customer Service

    2 weeks ago

    Gatineau, Canada National Bank Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...

  • Manager Customer Service

    5 days ago

    Gatineau, Quebec, Canada National Bank Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people's lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...

  • Manager Customer Service

    3 weeks ago

    Gatineau, Canada National Bank Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...

  • Manager Customer Service

    1 week ago

    Gatineau, Canada National Bank Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...

  • Customer Service Manager

    3 weeks ago

    Gatineau, Canada Hull Chrysler Dodge Jeep Ram Full time

    Responsibilities Tasks - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales - Determine merchandise and services to be sold - Determine staffing requirements - Resolve problems that arise, such as customer complaints and supply...

  • Hospitality and Customer Service Manager

    2 weeks ago

    Gatineau, Canada H2O Lifeguard and Recreation Management Full time

    **Job Description: Hospitality and Customer Service Manager** **Key Responsibilities**: **Guest Experience Enhancement**:Develop and implement strategies to elevate the overall guest experience, focusing on personalized service, efficient processes, and attention to detail. Monitor guest feedback, reviews, and surveys to identify areas for improvement and...

  • Hospitality and Customer Service Manager

    5 days ago

    Gatineau, Quebec, Canada H2O Lifeguard and Recreation Management Full time

    **Job Description: Hospitality and Customer Service Manager****Key Responsibilities**:**Guest Experience Enhancement**:Develop and implement strategies to elevate the overall guest experience, focusing on personalized service, efficient processes, and attention to detail.Monitor guest feedback, reviews, and surveys to identify areas for improvement and take...

  • Customer Service

    5 days ago

    Gatineau, Quebec, Canada Driven Brands Full time

    Company:Driven BrandsWe invite you to join us at Driven BrandsHeadquartered in Charlotte, NC, Driven Brands (NASDAQ:DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.With over 4,500 centers in...

  • Customer Service Manager

    3 weeks ago

    Gatineau, Canada Hull Chrysler Dodge Jeep RAM Full time

    Work Term: Permanent - Work Language: English or French - Hours: 30 to 44 hours per week - Education: Bachelor's degree - Experience: 3 years to less than 5 years **Work setting**: - Automobile dealership **Tasks**: - Manage staff and assign duties - Determine merchandise and services to be sold - Determine staffing requirements - Resolve problems that...

  • Customer Service Agent

    4 weeks ago

    Gatineau, Canada Distribution stox Full time

    Company Description Distribution Stox is a proudly Canadian-owned company headquartered in Boucherville, QC which specializes in the distribution of tires and accessories for cars and trucks, serving mechanical workshops, tire centers and car dealerships throughout Canada. Distribution Stox is a recognized leader in customer experience and home to a wealth...

  • Customer Service Representative

    3 weeks ago

    Gatineau, Canada Surgenor National Leasing Limited Full time

    **About us** Surgenor National Leasing established in 1971, has been an active member and one of the largest Hertz Licensee’s in Canada. Serving the Greater Ottawa Area and Gatineau, under the Hertz, Dollar and Thrifty banners at 6 standalone Locations and a full offering of Cars, SUV’s, Luxury Cars and SUV’s, Cargo Vans, Pick Up Trucks and Medium...

  • Customer Service Agent

    3 weeks ago

    Gatineau, Canada Kruger Products Full time

    At **Kruger Products** we have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere®, Purex®, Scotties®’, SpongeTowels®, White Cloud®, as well as products for use away from home. We always want to do better for our customers and our world. The awards we’ve earned remind us that our hard work...

  • Customer Service Agent

    5 days ago

    Gatineau, Quebec, Canada Distribution stox Full time

    Company DescriptionDistribution Stox is a proudly Canadian-owned company headquartered in Boucherville, QC which specializes in the distribution of tires and accessories for cars and trucks, serving mechanical workshops, tire centers and car dealerships throughout Canada. Distribution Stox is a recognized leader in customer experience and home to a wealth of...

  • Customer Service Representative

    2 weeks ago

    Gatineau, Canada BMO Financial Group Full time

    99, boulevard de l'Hopital Gatineau Quebec,J8T 7V1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Manager Customer Service

    2 weeks ago

    Gatineau, Quebec, G8R, Outaouais, Canada National Bank Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your...

  • Manager, Customer Experience

    1 week ago

    Gatineau, Canada TD Bank Full time

    **Manager, Customer Experience**: - 416524BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 125 Boulevard du Plateau **Employment Type** - Regular **City** - Gatineau **Time Type** - Part Time **Province/State** - Quebec **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Service Representative

    1 week ago

    Gatineau, Canada JMA MARKETING INC.] Full time

    Job Description:Job Description Are you looking for a full time position in customer service? JMA Marketing is now hiring! Our Gatineau/Ottawa branch is looking to fill out multiple positions. Monday to Friday, 12:30 to 8:30 pm Compensation: 700$-1000$/week Our office atmosphere is very dynamic, and everyone working with us has a voice in our company! We...

  • Service Manager

    2 weeks ago

    Gatineau, Canada Elite Mazda Full time

    Elite Mazda, Gatineau's largest Mazda dealership is looking for a new service manager. Are you looking for a career, are you motivated, self-driven and a natural team leader. We're a company who is axed on customer service and customer retention. We treat all our customers like family and we're looking for someone who shares that. As Service manager you wil...