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Butler

1 week ago


Toronto, Canada Windsor Arms Hotel Full time

We are a luxury boutique property in mid-town Toronto seeking an experienced, full time Butler who will contribute to the hotel's commitment to high quality guest service.

**Responsibilities and Duties**
- Rooming all guests who are checking into the hotel, provide a sense of welcome, and ensure guests are familiar with in-room features and amenities in the hotel/guestroom.
- Answer any questions or concerns from guest and be able to provide prompt and professional answers.
- Deliver room service orders, and stock supplies as required. Clean after yourself in the kitchen and bar area.
- During the time of check-outs, clean the Nespresso Machine, clear the room of plates, cutlery etc. and report any missing items from the minibar to the front desk.
- Able to offer luggage assistance and valet guests' vehicle during check-in.
- Responsible for dropping off guests' dry cleaning at laundry and pick it up thereafter.
- Be thoroughly acquainted with hotel facilities.
- Ironing, pressing or steaming guests' garments in a timely manner.
- Shoe polishing/shining as requested.
- Report any guest complaints or concerns to the Front Desk Manager.
- Be familiar with guest scenarios and follow up on all guest requests and concerns.
- Perform any other duties as assigned by the Front Desk Manager.

**Qualifications and Skills**
- Minimum 2 years’ experience in a hotel.
- Must possess a valid Ontario driver’s license and be able to drive manual transmission.
- Must be extremely reliable, punctual and genuinely enthusiastic about working in a hotel environment.
- Must possess outstanding guest services skills and sophisticated verbal and communication skills.
- Possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction and work as a team player.
- Must be Smart Serve certified.
- Must be well groomed and professional at all times and follow dress code.
- Must possess a good command of the English language, both spoken and written. Fluency in other languages is an asset.
- Excellent communication skills, written and oral.
- Ability to work well under pressure in a changing environment.
- Ability to work with mínimal supervision with the ability to take initiative to enrich the hotel operation.
- Able to stand for an 8-hour shift and lift up to 50 pounds.
- Must be available to work early AM or late PM shifts, including weekends and holidays.

**Job Type**: Part-time

**Salary**: From $18.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 2 years (preferred)

Licence/Certification:

- Ontario Driver's Licence (preferred)
- Smart Serve (preferred)