Executive Housekeeper

2 weeks ago

Richmond, Canada Great Canadian Full time

Are you an individual that leads by example and excels in providing superior service? Looking to further your career within Hospitality industry? If so, River Rock Casino Resort is seeking an experienced Executive Housekeeper to lead and manage our Housekeeping team. The Executive Housekeeper will be responsible for the overall cleanliness of the resort, including rooms and public areas, exceeding guest expectations, maintaining inventory and costs controls and creating an environment fostered on training and development.

**Other duties may include**:

- Managing Team Members to ensure they have superior guidance and resources to achieve objectives.
- Review staffing levels to ensure guest service, operational needs and financial objectives are met.
- Ensures all Team Members have proper supplies, equipment and uniforms.
- Establish and maintain scheduling procedures.
- Ensures accurate and timely payroll reporting.
- Supervises daily housekeeping shift operations and ensure compliance with all housekeeping policies and standards and procedures.
- Execute issuing of disciplinary action and evaluations to Team Members.
- Performs regular hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system.
- Ongoing communication with Team Members with specific dedication to Talent Management
- Oversees inventory, purchasing, disbursement and cost control within department
- Promotes positive guest interactions through prompt, courteous and efficient service, having knowledge of the hotel and services.
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Responsible for the overall cleanliness of the resort; working directly with appropriate vendors
- Performs other duties as assigned or directed.
- Post-Secondary hospitality or hotel education or suitable combination of education and experience
- Minimum 3 years housekeeping management experience
- Ability to lead and mentor a team
- Strong attention to detail
- SIR, Smart Serve or IGB Certificate, WHMIS and additional certification as needed
- Computer literacy in MS Office (Word, Excel, Outlook), Opera software an asset
- Working knowledge of floor machines (and any other relevant equipment), WHIMIS and Biohazard Clean up experience is an asset
- Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced and multi-tasking environment
- Maintain professional business confidentiality as required
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

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