Fall Staff Member

3 weeks ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Western Housing department creates a supportive, inclusive community for students to live, learn and flourish. Residences at Western University are some of the best in the country with the Globe and Mail’s student satisfaction survey placing Western's residences number one for eleven consecutive years Connect-IT delivers high quality, secure and cost effective internet technology services and support to the students living in residence. Connect-IT also strives to provide the best staff experience to the student staff who work for us

**Responsibilities**:
Time Commitment

Workload is heaviest at the very beginning of the year and becomes much lighter with more flexible hours after the 2nd or 3rd week of September. Connect-IT Staff members should expect to work 25 - 35 hours during the week prior to the start of classes in September. Once classes begin in the fall, the commitment will be 6 - 12 hours a week. Exceptions will be made for night classes and other academic responsibilities. By the end of September, time commitment will lessen to 3 - 6 hours a week.
- Qualifications:
- A Fall Staff member will be friendly and approachable, has effective communication skills,and has experience in providing customer service.
- They will have the ability to interact professionally with a diverse group of students and can work productively in teams.
- Education:
- A Fall Staff member must be a currently enrolled, full time Western University student.
- Experience:
- They must have prior experience in providing customer service and/or in providing technical support
- Skills, Abilities & Expertise:
- Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
- Ability to write relevant, complete, and accurate tickets for customer interactions
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to follow processes and practices with high attention to detail
- Demonstrates integrity and works in accordance with Western's policies and procedures- Effective oral and written communication skills
- Ability to interact professionally with a diverse group of clients and staff
- Ability to work productively in teams and take direction well
- Experience providing technical support via telephone and in-person interactions
- Experience in both Windows and macOS operating systems
- Demonstrates willingness to tackle difficult problems or calls
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to prioritize and organize a fluctuating work load, working effectively with little direction
- Ability to work independently and effectively as a member of the team to achieve department goals
- Ability to work in a manner that is compliant with confidentiality requirements as applicable

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
Please Note:
Participation with the Connect-IT Team requires conflicting time commitments that would normally preclude participation on the Soph, Residence Council, and Residence Don positions.

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

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