Bilingual Support Centre

3 months ago

Aurora, Canada TC Transcontinental Full time

**Bilingual Support Centre (One Year Contract)**
**Create value at TC Transcontinental.**

**At TC Transcontinental, we’ve got it made, and that's because of the expertise of our team. We are currently looking for a full-time Payroll& Benefits Coordinator.**
We have been driving innovation since 1976. With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.
**About this opportunity**
**When your actions lead to success**:

- Maintains a high level of knowledge and adherence to the Call Centre Key Performance Indicators (KPI’s) including, but not limited to Average Talk Time (ATT), Average Handle Time (AHT) and Average Speed of Answer (ASA) - need to add Call drivers and may want to make changes to some metrics;
- Identifies recurring issues to determine and document possible solutions and assist with the prompt resolution of issues;
- Attends team huddles to receive current updates on issues, concerns and promotions;
- Attends one-on-one meetings to track monthly Productivity scores (including AHT, ATT, quality scores, schedule adherence, etc.) current progress and identify areas for improvement - you will need to rework for your needs;
- Accountable for personal statistics plus team goals (wait time and abandon rate);
- Work overtime as required;
- Work as part of a team, follow and adhere to Transcontinental’s code of ethics and participate in the Continuous Improvements efforts;
- Fully understand and adhere to all relevant Environmental, Health and Safety, Human Resources, Quality, Security and Company policies and procedures;
- Work in compliance with the Occupational Health & Safety Act of Ontario, the Workplace Safety Insurance Act and all other applicable legislated environmental, health & safety regulations;
- Support and contribute to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards.

**When your expertise drives us**- Post-secondary education completed;
- Minimum 2 years of relevant Customer Service experience, in a fast-paced environment;
- ** Must be fluent in English and French** with the ability to communicate effectively and professionally with customers and employees;
- Supply Chain Management experience is an asset;
- Excellent attention to detail and a high level of accuracy;
- This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects;
- Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships;
- Requires an understanding of inter-related work processes to be able to adapt to differing assignments;
- Provides routine information to coordinate the assignments and work procedures of others;
- Professional manner, tact, diplomacy and discretion in dealing with store level and central office including senior management;
- Adaptable to set and prioritize work with varying exceptions;
- Able to work with diverse personalities and styles;
- Communicates with clarity, verbally and in one on one or group situations, or over the telephone;

**What we have to offer**
- Opportunity to be part of a dynamic and highly motivating work environment where you can develop your potential and launch an exciting career;
- Employee perks such as discounts from suppliers on various products and services;
- Development opportunities where your input makes a difference.

**#CAS
P2ON

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