Manager Client Services
3 weeks ago
Job requisition number
037965
Job location
Courtenay
Full-time / part-time
Full-time
Posting period
From 05/25/2023 to 06/16/2023
Overview
Do you have leadership experience in disability management, claims adjudication, and return to work practices, with a track record of successful team results? In this **Manager, Client Services** role in **Case Management Services**, you’ll lead a multi-disciplinary case management team focused on the rehabilitation and return-to-work of persons injured in the course of their employment. You’ll manage the department’s operations at the local level while keeping a view to supporting effective service provincially by participating on the claims leadership team.
This is an opportunity to take your career in case management to the next level - managing in a large, complex claims environment - providing advice, supervision, and direction to case management staff.
Consider joining a dedicated team devoted to providing compassionate, supportive service to injured workers and their families by building strong relationships with employers, workers, and other stakeholders to ensure a successful return to work.
**How you’ll make a difference**:You’ll provide compassionate, supportive service to people injured at work.
**Where you’ll work**
This position is part of a **hybrid work model** that combines working remotely and in the **Courtenay office**, based on the operational needs of the role.
What you'll do
- Manage daily operations, including leading and participating in the planning, implementation, annual operating budget, and administration of all work activities
- Lead and motivate a team in providing excellent customer service, and assign work to maintain optimum service levels
- Provide leadership, advice, guidance, and direction on policies, business plans, and operational matters
- Hire and orient employees, set performance goals and mentor and coach employees in career development
Is this a good fit for you?
**We’re looking for someone **who can**:
- Promote a quality service-oriented approach in providing services to external and internal clients by communicating with confidence, and approach difficult conversations with assurance
- Take initiative, provide leadership, delegate and monitor work, motivate and mentor others to deliver outstanding service to our customers
- Create an environment that encourages and supports the development and success of individuals on your team, enabling them to contribute to the team and reach their maximum potential
- Exhibit excellent interpersonal skills and a high level of professionalism to provide empathetic, tactful, respectful, and courteous service
- Clearly articulate ideas, clearly and concisely explain, present and summarize information appropriate to the intended audience
**Your background and experience**
- A post-secondary degree in a related discipline such as business, health care, social sciences, disability management
- A minimum of five years of experience in disability management, claims adjudication, and return to work in a leadership role
- Sound project management skills
- Presentation skills including the ability to create and deliver PowerPoint presentations
- Ability to use Excel to input, analyze, and present data
We’ll consider an equivalent combination of education and experience.
**Important to know**
Before we can finalize any offer of employment, you must:
- Consent to a criminal record check
- Confirm you’re legally entitled to work in Canada
WorkSafeBC’s COVID-19 Employee Mandatory Vaccine Policy (the “Policy”) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.
**Who we are**
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.
**What’s it like to work at WorkSafeBC?**
It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.
Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can c
-
Client Service Representative
4 weeks ago
Courtenay, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Support Analyst
4 weeks ago
Courtenay, Canada North Island College Full timePosting Number **Posting Number** - SS0476- Position Information**Division** - Information Technology**Department** - IT Services**Supervisor Title** - Manager, IT Service Delivery**Location** - Comox Valley(CV)**Posting Type** - Internal/External Posting**Position Status** - Regular**If Others, please specify** **Desired Start Date** -...
-
Client Support Analyst
4 weeks ago
Courtenay, Canada North Island College Full timePosting Number **Posting Number** - SS0378- Position Information**Division** - Information Technology**Department** - IT Services**Supervisor Title** - Manager, IT Service Delivery**Location** - Comox Valley(CV)**Posting Type** - Internal/External Posting**Position Status** - Temporary**If Others, please specify** **Desired Start Date** -...
-
Integrated Services Manager
5 days ago
Courtenay, Canada Community Living BC Full time**We are proud to be selected as **one of **B.C.'s Top Employers once again!** **If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!** Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with...
-
Manager, Community Health Services
2 weeks ago
Courtenay, Canada Island Health Full time**Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Manager,...
-
Client Care Representative
4 weeks ago
Courtenay, Canada HUB International Full timeHi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world...
-
Manager of Public Works Services
4 weeks ago
Courtenay, Canada City of Courtenay Full time**Competition Number**: 24019 **Job Title**: Manager of Public Works Services **Department**: Operational Services Department **Employment Type**: Full-Time Exempt Position **Salary**: $107,120 - $121,727 (Pay Band 8) **Posted Date**: February 21, 2024, 12:00 am **Closing Date**: March 10, 2024, 11:30 pm **Last Modified**: February 21, 2024, 3:23...
-
Property Manager
7 days ago
Courtenay, Canada Devon Properties Ltd. Full time**Licensed Property Manager** **Courtenay, Campbell River, and Parksville** **Devon Properties Ltd**. is growing, and we are searching for a **Property Manager **to join **Devon Properties Ltd.,** an established and growing company with a well-earned reputation as a premier property management and real estate services firm. The Property Manager will...
-
Financial Services Representative Ii
5 days ago
Courtenay, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Security Mobile Patrol Manager
2 weeks ago
Courtenay, Canada Footprints Full time**Footprints Security is a 100% locally owned and operated security and guest services provider, proudly serving Vancouver Island since 1980. Footprints Security’s is seeking an experienced, detail-oriented Security Supervisor to join our Courtenay and Campbell river BC Team.** **Security Experience Required** Are you looking to work in the security...
-
Crisis Services Nurse
3 weeks ago
Courtenay, Canada Island Health Full timeQUALIFICATIONS: Education, Training And Experience Registration with BC College of Nurses and Midwives as a practicing RN registrant or a practicing RPN registrant. Recognised post basic education related to psychiatric nursing and/or mental illness; two (2) years recent related experience. A significant understanding of mental health, alcohol and drug...
-
Painter and Decorator
3 days ago
Courtenay, Canada Hardy Home Services LTD Full timeDuties: - Prepare surfaces for painting by removing old paint, filling holes, and repairing cracks - Use hand tools such as scrapers, sandpaper, and brushes to prepare surfaces - Clean and maintain painting equipment and tools - Ensure proper storage and disposal of paint and other materials - Maintain a clean and organized work area **Requirements**: -...
-
Service Advisor
4 weeks ago
Courtenay, Canada Courtenay Kia Full timeBusy Import car dealership is looking to add an experienced Service Advisor to their team. Reporting to the Service Manager, you will act as on of the dealership's front-line customer relations and service representative. As a Service Advisor, you will be responsible for handling customer service requests and concerns. Also dispatching the customer and...
-
Residential Services Supervisor
3 days ago
Courtenay, Canada The Salvation Army Full timeThe Residential Services Supervisor provides day-to-day supervision to the departmental staff and provides assistance, guidance, and support in the development and delivery of Emergency Housing program services for the ministry unit. HOURS: 40 hours per week. Education/Certifications: Minimum of a 2 – 3 year diploma in a Social Services related field;...
-
Residential Services Supervisor
2 days ago
Courtenay, Canada The Salvation Army Full timeThe Residential Services Supervisor provides day-to-day supervision to the departmental staff and provides assistance, guidance, and support in the development and delivery of Emergency Housing program services for the ministry unit. HOURS: 40 hours per week. Education/Certifications: Minimum of a 2 – 3 year diploma in a Social Services related field;...
-
Residential Services Supervisor
2 days ago
Courtenay, Canada The Salvation Army Full timeThe Residential Services Supervisor provides day-to-day supervision to the departmental staff and provides assistance, guidance, and support in the development and delivery of Emergency Housing program services for the ministry unit. HOURS: 40 hours per week. Education/Certifications: Minimum of a 2 – 3 year diploma in a Social Services related field;...
-
Automotive Service Advisor
4 days ago
Courtenay, Canada BD Auto and Diesel Full timeDuties: Greet customers and provide excellent customer service - Listen to customer concerns and accurately document them - Perform vehicle inspections and recommend necessary repairs or maintenance - Provide estimates for repairs and communicate them to customers - Schedule appointments and manage the service department's calendar - Coordinate with...
-
Residential Services Supervisor
2 weeks ago
Courtenay, Canada The Salvation Army Full timeDescription The Residential Services Supervisor provides day-to-day supervision to the departmental staff and provides assistance, guidance, and support in the development and delivery of Emergency Housing program services for the ministry unit. HOURS: 40 hours per week. KEY RESPONSIBILITIES: The incumbent is responsible for the...
-
Pharmacy Manager
4 days ago
Courtenay, British Columbia, Canada Rexall Pharmacy Group ULC Full timeRexall Pharmacies (BC) ULC.Store 71871604 Cliffe AvenueCourtenay, British Columbia V9N 2K4The Role: Pharmacy ManagerWage: 70.00 per hourBenefits: Extended Medical Health, Dental, Travel and group life InsuranceAt Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members....
-
Pharmacy Manager
1 week ago
Courtenay, Canada Rexall Pharmacy Group ULC Full time €70Rexall Pharmacies (BC) ULC.Store 71871604 Cliffe AvenueCourtenay, British Columbia V9N 2K4The Role: Pharmacy ManagerWage: 70.00 per hourBenefits: Extended Medical Health, Dental, Travel and group life InsuranceAt Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members....
