Client Care Coordinator

4 weeks ago

Newmarket, Canada Job Skills Full time

**Client Care Coordinator**

**Full-time Opportunity**

**Peel Region**

**Who we are**: Job Skills offers employment solutions connecting the skills of job seekers with the needs of employers to create a more vibrant community.

**What we need**: Results-driven individuals who:

- Are inspired by helping Clients achieve their employment goals
- Have excellent organizational skills with the ability to multi-task and problem solve
- Have a keen eye for maintaining accuracy and detail in a fast paced environment
- Have superior oral and written communication skills including an excellent telephone manner.
- Have demonstrated experience in Communication, Building Trust, Information Monitoring, Managing Work, Planning and Organizing, Technical/Professional Knowledge and Skills.
- Have a Post-secondary education, preferably in Career Development or Social Service and/or related experience
- Have a valid Driver’s license and access to a reliable vehicle

**What you will do**: The Client Care Coordinator supports the activities of the Job Skills Employment Programs and Services activities by:

- Collecting supporting documentation to verify client employment and recording into a database
- Achieving individual targets towards overall team outcomes
- Documenting all client communication promptly, providing close attention to detail and using note-taking processes
- Identifying, analyzing, and case conferencing/recommending solutions to manager
- Creating various reports to support performance measures within service delivery timeframe to identify areas of improvement
- Informing team members and manager of issues and trends
- Providing outcomes against the Key Performance Indicators (KPI) and identifying any variances and successes

**Case Management**
- Interviewing all clients to obtain employment history, educational background, and career goals, among other information, by using the Common Assessment Tool (CAT), which identifies client Stream A, B, and C
- Using the Initial Assessment (IA), identifying barriers to employment and assisting clients in developing job readiness skills and job search strategies through an Employment Action Plan (EAP)
- Assessing the need for additional assistance such as rehabilitation, financial aid, or further vocational training and making appropriate referrals
- Liaising with job development services, facilitation team, resources and information team, government departments, and other social, employment, and community agencies on mutual clients as needed to facilitate clients' progress
- Participating in delivering outreach and marketing activities within the community; including job fairs, community and employment agencies, and performing outreach to clients and employers
- Following up with clients at appropriate intervals to work towards progress and record outcomes
- Using the Motivation Interviewing (MI) counselling approach when working with the most vulnerable clients
- Ensuring all client notes and data entry is completed with accuracy and within a timely manner
- Delivering high-quality service as outlined in Job Skills’ customer service standards

QUALIFICATIONS:

- Minimum education requirement is a Post-secondary education, preferably in Career Development or Social Service and/or related experience
- Excellent customer service and organizational skills
- 2-4 years’ experience in the Social Service sector

COMPETENCIES:

- Self-Confidence
- Client Service Orientation
- Analytical Thinking
- Accountability
- Persuasive Communication
- Problem Solving
- Detail Oriented
- Multi-tasking
- Communication
- Digital Literacy
- Fostering Teamwork

**What you will get**: In addition to the satisfaction gained from helping people reach their goals, Job Skills offers a competitive _salary and benefits package_

Job Skills is a forward thinking, not-for-profit, charitable organization that is constantly developing or implementing new Programs to help individuals achieve economic independence. In doing so, we aim to contribute to the economic and social viability of our community. We are ethical, client-focused, performance-oriented and believe in the personal growth of our staff, our community and our clients.

As a _Client Care Coordinator _with Job Skills,you will work for a high performing organization that is dedicated to assisting individuals in achieving their employment goals.

**Please reply in confidence by 4:30 p.m. on Friday, February 17, 2023**

**JOB SKILLS Hiring Committee**

**Job Reference Number: BES013186**

**14-130 Davis Drive, Newmarket, ON, L3Y 2N1**

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- NEWMARKET, ON: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Class G Licence (required)

Work Location: One location

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