Patient Flow Coordinator

3 weeks ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
The Patient Flow Coordinator will be responsible for the patient experience from registration, through to the end of the ambulatory care visit in the Orthopedic clinic clinic. The Patient Flow Coordinator will also facilitate the delivery of patient care by providing a high level of support and assistance to the Orthopedic clinic team, patient and families. Additionally, they will support the operation of the team/unit by providing clerical and administrative functions in a proactive and organized manner.

**Here’s What You’ll Get To Do**
- Support the flow of patients from arrival to clinic through to rooming, supporting the nursing team with vitals, to the end of the visit
- Answer phone calls and respond to requests for information from families and healthcare staff
- Ensure related scheduling documentation is processed, organized, updated and available
- Support clinical staff in organizing and storing materials that are utilized in the unit
- Facilitate communication flow via telephone, paging, and computer access
- Reschedule appointments as necessary and inform necessary people of these changes
- Maintain appointment schedules in Epic and notify patients/families of any updates or changes to their appointments
- Collate clinical data and relay this information in a precise and timely manner to colleagues within the organization
- Greet and orient patients and their families to the clinic
- Support the clerical staff with the registration of patients within the clinic
- Maintain an efficient and tidy work environment
- Initiate and assist in the coordination of family/patient and health care professional education sessions and events
- Communicate with inter-professional team members within and outside of the organization to coordinate the booking of Outreach visits
- Act as the liaison for external hospital contacts

**Here’s What You’ll Need**
- Bachelor’s Degree in a related field (Medical Administration, Business Administration, Health Administration) preferred
- Minimum of 3 years clerical or administrative experience in a health care setting. Experience in a hospital environment is preferred
- Scheduling experience is essential and knowledge of medical terminology is an asset
- Strong working knowledge of Epic is an asset
- Excellent problem solving skills that demonstrate an ability to anticipate potential issues and make suggestions
- Strong interpersonal, communication and organizational skills with both fellow colleagues and patients
- Ability to remain focused and prioritize tasks in a busy and high stress environment
- Dependability and good attendance

**Employment Type; **Full time, permanent

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How to Apply

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