Shipping Desk Agent

3 weeks ago


Ottawa, Canada Ceratec Full time

**Main responsibilities**:

- Ensure the smooth internal exchange of information related to customer orders, mainly between the shipping counter and the shipping department;
- Ensure accurate invoicing and perform daily balancing of the day;
- Perform data entry and information research in the various computer systems;
The Shipping Desk Agent will also be responsible for supporting the Showroom through various tasks:

- Use creativity to advise clientele of retailers, designers, contractors, and architects, in order to sell our products;
- Develop in-depth knowledge of our product portfolio, promotions and new products;
- Keep showroom neat, organized and clean;
- Maintain and replenish the sample room;
- Distribute the sample boards for the Territory Manager.

**Minimal Requirements**:

- Minimum of 1 year experience in customer service, including monetary transactions with clients;
- Bilingual - Able to speak and write in both English and French;
- Basic knowledge of MS Office software and Google environment;
- Ability to lift up to 25 lbs;
- Interior Design Certificate or experience would be an asset.

**Skills**:

- An open-minded, customer
- and service-oriented individual who puts the customer at the heart of priorities;
- Ability to demonstrate tact professionalism, even in stressful situations;
- Excellent interpersonal, oral and written communication skills;
- Logical thinker with strong troubleshooting and problem solving skills;
- Mature and reliable team player;
- Strong organizational skills.

We offer hands-on training to assist you to excel in your position. You can count on being well supported as you learn the nature of our business. Your experience in customer service coupled with our structure, training and logistic systems will ensure a successful partnership.

**Salary**: $19.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English and French (required)

Work Location: One location



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