Customer Care Manager

2 months ago


Hamilton, Canada Radian Robotics Full time

Radian Robotics is looking for an experienced Customer Care Manager who can demonstrate a commitment to customer excellence with an emphasis on after care service to Radians commissioned equipment. Our robotic solutions must continue to operate reliably to strengthen the Radian brand and build a high level of trust with our customer base. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.

**Responsibilities**
- Help promote a company culture that encourages excellence in the 5 Key Behaviours: Act with Urgency, Be Accountability, Be Courageous, Be Innovative, and Strive for Simplicity.
- Improve customer service experience and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused on that mission.
- Develop service procedures, policies, and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Recruit, mentor, and develop customer service technicians and nurture an environment where they can excel through encouragement and empowerment.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Work with Commercial Finance Manager to develop an annual budget for the Customer Care business unit. Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.

**Requirements and skills**
- BS degree in Business Administration or related field.
- Proven working experience as a Customer Service Manager or Area Manager in a technical or trades related company.
- Strong client-facing, customer service support and communication skills.
- Working knowledge of customer service software, databases, and tools.
- Ability to think strategically and to lead.
- Advanced troubleshooting and multi-tasking skills in a technical environment.


  • New Home Inspector

    2 weeks ago


    Hamilton, Canada Fortune Customer Care Professionals Full time

    **Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...

  • New Home Inspector

    1 week ago


    Hamilton, Canada Fortune Customer Care Professionals Full time

    **Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...


  • Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...


  • Hamilton, Canada DM Lyons Consulting Full time

    *** The Customer Care Coordinator assists with all service requirements such as issuing work orders for service technicians and trades, scheduling service appointments with techs, trades and homeowners while ensuring the overall compliance with Tarion guidelines. Responsibilities will also include tracking and maintaining service supplies, de-mastering...


  • Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...


  • Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...


  • Hamilton, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...


  • Hamilton, Canada Connect Hearing Full time

    Hamilton, CanadaCustomer Care Representative - Are you comfortable in a fast-paced retail clinic environment? _ - Are you looking for an opportunity to make a difference? _ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who...


  • Hamilton, Canada Connect Hearing Full time

    Hamilton, CanadaCustomer Care Representative - Are you comfortable in a fast-paced retail clinic environment? Are you looking for an opportunity to make a difference?- Are you passionate about providing customer service that exceeds expectations?- If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...


  • Hamilton, Canada Precise Parklink Full time

    **Company Description**: As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners....


  • Hamilton, Canada Fast Fix Appliance Solution Inc Full time

    Fast Fix Appliance Solution is looking for a highly motivated and customer-centric individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be the first point of contact for our valued customers, ensuring their needs are met and providing top-notch service. Job Title: Customer Care Executive Location: [Hamilton, ON]...


  • Hamilton, Canada Complete Respiratory Care Full time

    Complete Respiratory Care is a privately-owned obstructive sleep apnea and home oxygen therapy group, that delivers a patient-centric health care experience through our clinic operations across Ontario and parts of Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the...


  • Hamilton, Canada Precise Parklink Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...


  • Hamilton, Canada Precise Parklink Full time

    Company Description: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. Job Summary: Reporting to...


  • Hamilton, Canada Precise Parklink Full time

    Company Description: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. Job Summary: Reporting to...

  • Director of Care

    1 month ago


    Hamilton, Canada Arbour Creek Care Centre Full time

    **Position Overview** Provides leadership to the resident care team in all aspects of care within established legislative and professional standards. Effectively manages human, material, and fiscal resources. In collaboration with the resident care team develops resident focused programs, policies and procedures. Monitors the quality of care and services...


  • Hamilton, Canada Precise Parklink Full time

    Company Description: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. Job Summary: The Customer...


  • Hamilton, Canada Precise Parklink Full time

    Company Description: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. Job Summary: The Customer...


  • Hamilton, Canada Precise ParkLink Inc. Full time

    As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer Service Representative...

  • Director of Care

    1 month ago


    Hamilton, Canada Arbour Creek Care Centre Full time

    **“How do you live in the moment?”** The **Director of Care** reports to the Executive Director and Provides leadership to the resident care team in all aspects of resident care within established legislative standards and professional standards. Effectively manages human, material, and fiscal resources. In collaboration with the resident care team...