Technical Customer Support

4 weeks ago


Collingwood, Canada KrisKoreNet Full time

**Job Overview**

**What You’ll Do**

**Sales & Business Development**: You will follow up on leads generated by our marketing team, reaching out to potential clients to discuss our services. Researching prospective companies for potential partnerships will be a key part of your role, along with attending select networking events to generate new business opportunities.

**Billing & CRM Management**: You will help maintain customer records in our CRM, log sales inquiries, track leads, and follow up on pending opportunities. Additionally, you will assist in processing service renewals, managing invoices, and ensuring successful payments.

**Skills**
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Proficiency in troubleshooting hardware and software issues.
- Ability to work independently as well as part of a team.
- Strong organizational skills with attention to detail.
- Customer-focused mindset with a commitment to providing high-quality support.

Join us as we strive to enhance our customer experience through exceptional technical support

Pay: $20.00-$28.00 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay

**Benefits**:

- Flexible schedule
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

**Location**:

- Collingwood, ON L9Y 1A1 (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person



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