Sales Enablement Specialist

7 months ago

Cambridge, Canada Glen Dimplex Americas Full time

About Us

Focused on leading the transition to a sustainable future, Glen Dimplex Americas is enhancing the moments that matter in life with a commitment to delivering the best design and efficiency in the areas of temperature control and comfort creation. With operation throughout North America the success of the Glen Dimplex Americas organization is a testament to the strength of our people and investment in innovation and technology.
Our portfolio of industry recognized brands includes Dimplex, Cadet and Faber. Together these brands provide complete product offerings in the residential and commercial comfort categories, ranging from electric heaters, to fireplaces and controls.

Glen Dimplex Americas is a division of the Glen Dimplex Group - the world's largest manufacturer of electrical heating, which holds significant global market positions in domestic appliances, heating, cooling, ventilation, and renewable energy solutions. Headquartered in Dublin, Ireland the Glen Dimplex Group privately owns over 40 brands with operations in 80 countries.

The Opportunity

Reporting to the Sales Enablement Supervisor, the Sales Enablement Specialist is responsible for providing the GD Americas sales teams with reliable and high-quality administrative support. This role sits within the Inside Sales team and is focused on sales operations, which interacts with the entire sales organization, and is responsible for enhancing the overall operating efficiency and excellence of the sales function. This position reports to the Sales Enablement Supervisor; however, works closely with the Regional Sales Managers & Strategic Account Managers as well as all members in all areas of the sales team.

**In this role you will**:

- Execute the online setups for numerous Canadian and US national retailers, using different online portals/platforms, depending on the retailer, using Salsify.
- Audit customer websites as needed.
- Work with Brand Advocate and Marketing to enhance and create A+ content.
- Assist with customer mapping through PIMS platform.
- Correct existing copy to enhance and ensure accuracy of online content.
- Offboard product and communicate with internal and external stakeholders as needed.
- Develop an understanding of the business ticketing and workflow tool Fresh Service and its supporting process for requests to initiate price updates or changes to existing pricing.
- Create and maintain databases regarding customers, items, and pricing with the utmost integrity and accuracy.
- Coordinate with Commercial and Inside Sales team on product information and issues.
- Assist with EDI implementation/errors.
- Maintain customer information, including pricing and promos once approved.
- Assist with presentations and forms for line reviews.
- Organize samples/coordinate shipments for line reviews and complete product forms.
- Update contacts in CRM.
- Complete showroom credit requests, tracking and locator updates.
- The Hub - customer self-serve portal training and updates.
- Ensure excellent customer service is provided to both internal and external customers.
- Ad-hoc report requests as required.
- Assist with the development and deployment of training for internal and external stakeholders.
- Own and drive the established operating rhythms and processes and create it if it doesn’t exist.
- Assist with new customer onboarding/program change requests.
- Purchase order requisitions for commercial related activities.
- Other duties as required, including special projects.

**What You Need**:

- 2-3 years of experience supporting a sales or marketing team.
- Highly detail oriented and analytical.
- Excellent project coordination abilities and organization skills.
- Commitment to deadlines, accuracy and professionalism.
- Excellent written and verbal communication skills.
- Comfort in a fast paced, demanding environment.
- Experience with expanded product content used in E-commerce, digital content, and catalogs.
- Experience working in retail customer vendor portals.

What We Offer

Core Total Rewards
- Fully funded Group Benefits (medical, dental, vision, life insurance, dependent life, AD&D, short term disability, & long-term disability)
- Group RRSP with 100% Employer Match up to 4%
- Portable Benefits, Consult +, and Telus Pharmacy Group
- 3 Weeks of Vacation Immediately
- Employee Assistance Program
- Workplace Wellness Program
- Support of professional memberships/certifications

Additional Rewards
- Educational Reimbursement Program
- Smart casual dress atmosphere
- Summer Fridays
- Employee Service & Recognition Awards
- Referral Bonus Program
- A unique opportunity to be a key player in a growing global organization
- An innovative fast-paced culture focused on people

Our Values

We Think Customer - we aim to put our customers at the center of everything we do, taking time to understand their needs; creating solutions that meet and exceed their expectations, enhancing everyday moments

We Care About People -

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