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Customer Service Advisor

7 months ago

Brantford, Canada GCOC Full time

**Geared for the Driven**

At Great Canadian Oil Change, it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with Canada Health guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs.

If your looking for full-time career with excellent advancement potential, you’ll find it at GCOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.

**What you’ll do**:
As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.
- Deliver a positive first impression to each guest with a warm, friendly greeting
- Present oil change options and additional services based on manufacturer recommendations
- Build trust and win repeat, loyal customers
- Evaluate customers' needs, working quickly and efficiently
- Provide hands-on assistance under the hood as needed
- Master products, services, and company knowledge

**How you’ll succeed**:

- Have effective interpersonal, oral communication skills
- You enjoy interacting with people face-to-face
- You are friendly and ready to work as part of a customer-focused team
- Have an eagerness to learn and grow
- You can occasionally lift up to 50 pounds
- Have full mobility and the ability to work with your hands above your head
- Can stand for extended periods of time and climb stairs

**Benefits include**:

- Competitive pay & flexible work schedule
- On-the-job training
- Company provided uniforms and tools
- We promote from within - a commitment we are passionate about
- No late evenings
- Paid time off and holidays*
- May differ depending on location_